Support Secretary- Surgery

Liverpool Heart and Chest Hospital

3mo ago

Applications are closed

Job
Full-time
Entry Level
Liverpool

Requirements

- Typing of all clinic letters, discharge letters, results letters for the allocated priority service
- Assist in the typing for allocated secondary service
- Complete typing as allocated by the service Patient Pathway Co-ordinators
- Inform Patient Pathway Co-ordinators of any instructions on dictation of clinic letters etc
- List patient when letter instructs
- Add patients to appropriate waiting lists when instructed
- Completion of the audio-typing of clinical and non-clinical correspondence within the service line and within set timescales
- Escalating issues to Patient Pathway Co-ordinators
- Maintaining the confidentiality of patient information at all times
- Coordinate cover of duties across Business Support during periods of holiday and / or sickness
- Completing all typing and administrative tasks such that other team members are able to carry out their duties ensuring an efficient and effective administration service is provided to patients and Consultants and in accordance with communicated KPIs
- Responding to queries in a caring, sensitive and reassuring manner
- Use initiative when dealing with enquiries, escalating as appropriate
- Providing information to the management team when requested and use initiative to escalate any issues as appropriate
- Communicating with GPs other external agencies
- Providing information to staff in other departments
- Being aware of and adhering to administrative procedures and protocols relevant to the post
- Observing the provisions of and adhering to all Trust policies and procedures
- Required to comment on, implement and adhere to secretarial / administrative procedures and protocols
- Recording all information as required on PAS including amendments
- Attending mandatory training in accordance with Trust policy
- Participating in in-house training and updating of skills as required
- Demonstrating on going learning and development related to the role
- Attending team meetings where required
- Maintaining confidentiality and abide by the Data Protection Act
- Being familiar with and following health and safety policy and procedures and to be aware of individual responsibilities under legislation, drawing any areas of potential risk to the attention of managers
- Ensuring completion of timely PDR/Appraisal process with designated line manager
- Being able to demonstrate Trust values and behaviours (outlined in staff handbook) at all times
- Undertaking any other duties which are deemed appropriate to the band

Responsibilities

- Typing of all clinic letters, discharge letters, results letters for the allocated priority service
- Assist in the typing for allocated secondary service
- Complete typing as allocated by the service Patient Pathway Co-ordinators
- Inform Patient Pathway Co-ordinators of any instructions on dictation of clinic letters etc
- List patient when letter instructs
- Add patients to appropriate waiting lists when instructed
- Completion of the audio-typing of clinical and non-clinical correspondence within the service line and within set timescales
- Escalating issues to Patient Pathway Co-ordinators
- Maintaining the confidentiality of patient information at all times
- Coordinate cover of duties across Business Support during periods of holiday and / or sickness
- Completing all typing and administrative tasks such that other team members are able to carry out their duties ensuring an efficient and effective administration service is provided to patients and Consultants and in accordance with communicated KPIs
- Responding to queries in a caring, sensitive and reassuring manner
- Use initiative when dealing with enquiries, escalating as appropriate
- Providing information to the management team when requested and use initiative to escalate any issues as appropriate
- Communicating with GPs other external agencies
- Providing information to staff in other departments
- Escalating issues to the Patient Pathway Co-ordinators as appropriate
- Being aware of and adhering to administrative procedures and protocols relevant to the post
- Observing the provisions of and adhering to all Trust policies and procedures
- Required to comment on, implement and adhere to secretarial / administrative procedures and protocols
- Recording all information as required on PAS including amendments
- Attending mandatory training in accordance with Trust policy
- Participating in in-house training and updating of skills as required
- Demonstrating on going learning and development related to the role
- Attending team meetings where required
- Maintaining confidentiality and abide by the Data Protection Act
- Being familiar with and following health and safety policy and procedures and to be aware of individual responsibilities under legislation, drawing any areas of potential risk to the attention of managers
- Ensuring completion of timely PDR/Appraisal process with designated line manager
- Being able to demonstrate Trust values and behaviours (outlined in staff handbook) at all times
- Undertaking any other duties which are deemed appropriate to the band
- The above indicates the main duties of the post which may be reviewed in the light of experience and development within the service
- Any review will be undertaken in conjunction with the post holder.

FAQs

What are the principal responsibilities of the Support Secretary in Surgery?

The principal responsibilities include typing clinic letters, discharge letters, and results letters for allocated priority services, assisting with typing for secondary services, and completing assigned typing tasks. Additionally, the role involves informing Patient Pathway Co-ordinators of dictation instructions, maintaining confidentiality of patient information, and ensuring efficient team communication and support.

What skills are required for the typing tasks associated with this job?

Strong typing skills, attention to detail, and proficiency in audio-typing clinical and non-clinical correspondence are required. The ability to work efficiently within set timescales while maintaining confidentiality is also essential.

How does this role interact with Patient Pathway Co-ordinators?

The Support Secretary is responsible for informing Patient Pathway Co-ordinators of any instructions given in dictation for clinic letters and must escalate any issues as appropriate. They also list patients as instructed in letters and manage waiting lists accordingly.

What is expected in terms of communication in this position?

The Support Secretary is expected to respond to queries in a caring and sensitive manner, using initiative to deal with inquiries and escalating issues appropriately. They also need to communicate with GPs, external agencies, and other staff members effectively.

Are there specific policies that the Support Secretary must adhere to?

Yes, the Support Secretary must be aware of and adhere to administrative procedures and protocols relevant to the role, as well as all Trust policies and procedures, including those relating to confidentiality and data protection.

What kind of training is required for this position?

The Support Secretary is required to attend mandatory training in accordance with Trust policy and participate in in-house training to update skills. Ongoing learning and development related to the role are also necessary.

How should the Support Secretary handle patient information?

The Support Secretary must maintain the confidentiality of patient information at all times and adhere to the Data Protection Act while handling sensitive data.

What are the working expectations in terms of teamwork?

The Support Secretary is expected to coordinate cover of duties during holidays or sickness within the Business Support team, ensuring all typing and administrative tasks are completed so that the team can efficiently serve patients and consultants.

Is there a performance evaluation process for this role?

Yes, the Support Secretary is expected to complete a timely PDR/Appraisal process with their designated line manager to assess performance and development.

Liverpool Heart and Chest Hospital

LHCH is an 'Outstanding' rated trust providing specialist cardiothoracic services to patients across the North West.

Science & Healthcare

Industry

1001-5000

Employees

1991

Founded Year

Mission & Purpose

Liverpool Heart and Chest Hospital provides specialist services in cardiothoracic surgery, cardiology, respiratory medicine including adult cystic fibrosis and diagnostic imaging, both in the hospital and out in the community. LHCH serves a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly receives referrals from outside these areas for highly specialised services such as aortics. Heart and lung disease continue to be among the biggest killers in the UK and the communities served by LHCH are marked by increased prevalence of cardiovascular disease, higher levels of heart failure, hypertension, coronary artery disease and an ageing population. LHCH has a national reputation for strong performance, which is important in delivering the best care for patients and their families, and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and facilitated by technology. New and upgraded clinical areas are designed with patients and families fully involved to deliver their needs. As part of a long term plan, LHCH aims to form strong clinical and organisational relationships where possible. There is clear evidence that partnerships improve patient care and enhance quality and LHCH seeks to collaborate with a range of other providers and professionals to extend access and improve quality. For 9 out of the last 12 years, LHCH has been recognised by patients in the National Inpatient Survey as the best hospital in the country for overall patient experience.