FAQs
Is this position a remote work opportunity?
Yes, this position is permanent work from home.
What are the working hours for this role?
This role will predominantly cover a nightshift schedule and may require working during weekends depending on business needs.
What types of interactions will I have with customers?
You will have enthusiastic, positive, and knowledgeable interactions with customers through phone, email, ticketing, and live chat platforms.
What types of experience are preferred for this role?
Proven technical support and customer service experience is preferred, along with experience in troubleshooting in a software environment.
Are there any benefits associated with this position?
Yes, the role offers a competitive salary package, flexible work from home policy, HMO for employees and dependents, vacation and sick leave, health and wellness benefits, and access to a mental health online platform.
Will I need to advocate for product improvements?
Yes, you will be expected to advocate and promote improvements to products and services based on frontline customer feedback.
How does Lightspeed handle applications from people with disabilities?
Lightspeed is committed to creating an inclusive and barrier-free workplace and accommodates requests from candidates with disabilities during the selection process.
What is the company culture like?
Lightspeed fosters a global culture that values diversity and inclusion, with a strong commitment to creating a workplace where everyone belongs.
How is Lightspeed structured in terms of team size?
You will work in a team that is big enough for growth but lean enough to make a real impact.
Where can I find more information about working at Lightspeed?
For more information about the company culture and career opportunities, you can check out Lightspeed's career page.