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SYSTEM ADMINISTRATOR

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DP World

3d ago

  • Job
    Full-time
    Mid & Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Dubai

AI generated summary

  • You must provide system support, analyze logs, coordinate issue resolution, maintain data setup, perform testing, ensure compliance, and facilitate information sharing efficiently.
  • You will support daily IT functions, analyze system logs, coordinate issue resolution, maintain data setup, conduct testing, train users, ensure system uptime, and comply with IT policies.

Requirements

  • To provide day to day system support to ensure smooth running of IT function.
  • To review and analyze system logs and identify the potential issues proactively
  • To coordinate with development team (in-house/ vendor) to close the issues & incident on time
  • To ensure the closed/expired transactions are purged periodically to maintain system performance level
  • To analyze the recurring issues and coordinate with respective development team to fix it permanently
  • To identify new features in the system to optimize the productivity
  • To maintain and configure the Master Data Setup
  • To perform sanity testing on the new functions prior to implement in testing environment
  • To provide hand-holding training for the key users on the new functions
  • To ensure system up-time meets the target specified in SLA
  • Complete all tasks assigned by line manager
  • Ensure compliance to IT policy in terms of implementation and monitoring of information security management in your department in line with the UAE region ISR policy.
  • Maintaining IT Systems : Performs database design, testing implementation, maintenance and administration in a multiple platform environment, generally for one system.
  • Analyzing Issues : Conducts a deep review of data and issues to quickly reveal the root cause of a problem.
  • Identifying Solutions : Recommends interim and long-term solutions to complex problems, in order to ensure successful resolution.
  • Implementing Solutions : Uses various filing systems to store or archive information/files as appropriate, and learns company protocols and regulatory guidelines for disposing of information (e.g., recycling, shredding, deleting)
  • Understanding Information Needs and Recipients : Anticipates routine information requests and proactively distributes to appropriate person(s) within own team.
  • Facilitating Information Sharing : Uses standard electronic information management tools (e.g., document storage systems, SharePoint, database) and follows standard processes to retrieve and share requested information.
  • Establishing Database and Processes : Uses various filing systems to store or archive information/files as appropriate, and learns company protocols and regulatory guidelines for disposing of information (e.g., recycling, shredding, deleting).

Responsibilities

  • To provide day to day system support to ensure smooth running of IT function.
  • To review and analyze system logs and identify the potential issues proactively
  • To coordinate with development team (in-house/ vendor) to close the issues & incident on time
  • To ensure the closed/expired transactions are purged periodically to maintain system performance level
  • To analyze the recurring issues and coordinate with respective development team to fix it permanently
  • To identify new features in the system to optimize the productivity
  • To maintain and configure the Master Data Setup
  • To perform sanity testing on the new functions prior to implement in testing environment
  • To provide hand-holding training for the key users on the new functions
  • To ensure system up-time meets the target specified in SLA
  • Complete all tasks assigned by line manager
  • Ensure compliance to IT policy in terms of implementation and monitoring of information security management in your department in line with the UAE region ISR policy.

FAQs

What are the primary responsibilities of a System Administrator in this role?

The primary responsibilities include providing day-to-day system support, analyzing system logs, coordinating with development teams to resolve issues, maintaining system performance by purging expired transactions, identifying new features, configuring Master Data Setup, performing sanity testing, training key users, and ensuring system up-time as per the SLA.

How does the System Administrator ensure compliance with information security policies?

The System Administrator ensures compliance by implementing and monitoring information security management in alignment with the IT policy and UAE region ISR policy.

What technical competencies are required for this position?

Required technical competencies include maintaining IT systems, troubleshooting technical issues, analyzing problems, identifying and recommending solutions, as well as implementing these solutions effectively.

Will the System Administrator be involved in training key users?

Yes, the System Administrator is responsible for providing hand-holding training for key users on new system functions.

What is the importance of analyzing system logs?

Analyzing system logs is important for proactively identifying potential issues, which helps to ensure smooth IT operations and prevent system outages.

How often are closed or expired transactions purged from the system?

The System Administrator is responsible for purging closed or expired transactions periodically to maintain system performance levels.

Is previous experience in IT operations necessary for this role?

Yes, experience in IT operations is necessary since the role involves maintaining IT systems, troubleshooting, and ensuring compliance with IT policies.

What tools might the System Administrator use for information retrieval and dissemination?

The System Administrator may use standard electronic information management tools such as document storage systems, SharePoint, and databases to retrieve and share information.

How is success measured for the System Administrator regarding system uptime?

Success is measured by ensuring that system uptime meets the targets specified in the Service Level Agreement (SLA).

Are there opportunities to identify and implement new features in the existing system?

Yes, part of the role involves identifying new features in the system that can optimize productivity.

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DP World

We make trade flow, to change what’s possible for everyone.

Transportation
Industry
10,001+
Employees
2005
Founded Year

Mission & Purpose

We exist to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents. We are pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. We make trade flow, to change what’s possible for everyone.