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Systems Engineer, Managed Operations

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Amazon

29d ago

  • Job
    Full-time
    Mid & Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Dublin

AI generated summary

  • You need cloud systems support experience, scripting knowledge (Bash, Python), cross-team collaboration, performance tuning, and familiarity with Infrastructure as Code tools. Legal work rights in Ireland required.
  • You will support cloud systems, troubleshoot issues, execute procedures, improve service performance, manage production changes, write scripts, and participate in on-call rotations.

Requirements

  • Experience supporting cloud systems or other services. Proficient troubleshooting and anticipating problems that affect the performance, reliability, or availability of software systems
  • Proficient executing standard operating procedures and following operational best practices
  • Knowledge of scripting processes in a language such as Bash, Python, or Ruby or coding software applications in a modern language such as Java, TypeScript, or similar
  • Fluency in written and spoken English is required
  • Successful applicants must have the legal right to work in Ireland
  • Amazon will provide relocation support for successful applicants relocating within the European Union
  • Experience working cross-organizationally and leading strategic team efforts requiring work from multiple team members
  • Experience performance tuning software applications and optimizing fleet utilization
  • Experience with Infrastructure as Code, (such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar)

Responsibilities

  • Experience supporting cloud systems or other services. Proficient troubleshooting and anticipating problems that affect the performance, reliability, or availability of software systems
  • Proficient executing standard operating procedures and following operational best practices
  • Knowledge of scripting processes in a language such as Bash, Python, or Ruby or coding software applications in a modern language such as Java, TypeScript, or similar
  • Overseeing the launch of the ESC in 2025, working closely with global AWS teams, and influencing the evolution of AWS services and technology
  • Collaborating with technology leaders, contributing to the enhancement of day-to-day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC
  • Delivering scalable services and ensuring a high-availability experience for EU customers
  • Operating and improving one of the largest software systems
  • Reviewing the operational health of the services in your team’s care, and writing up an actionable bug report for any anomalies
  • Executing changes following a change management process to one of the production systems in your care
  • Helping to resolve your team’s backlog of operational issues
  • Writing scripts to diagnose and help get to root causes of problems
  • Participating in “on-call” rotations to resolve incidents occurring out-of-hours

FAQs

What is the main focus of the Systems Engineer, Managed Operations role?

The main focus of this role is to support cloud systems, troubleshoot issues affecting performance and reliability, and oversee the launch of the European Sovereign Cloud (ESC) initiative while ensuring high availability for EU customers.

What scripting languages should a candidate be proficient in?

Candidates should be proficient in scripting languages such as Bash, Python, or Ruby, as well as coding software applications in modern languages like Java or TypeScript.

Will I need to participate in on-call rotations?

Yes, this role requires occasional participation in on-call rotations to resolve incidents occurring out-of-hours.

What is the legal eligibility to apply for this position?

Successful applicants must have the legal right to work in Ireland.

Is relocation support offered to candidates?

Yes, Amazon provides relocation support for successful applicants relocating within the European Union.

What does a typical day look like in this role?

A typical day involves operating and improving software systems, reviewing operational health, writing bug reports, executing changes following a change management process, resolving operational issues, and developing scripts to enhance diagnostic capabilities.

What qualities does Amazon value in its employees?

Amazon values diverse experiences, work-life harmony, a culture of inclusion, and passion for discovery, innovation, and simplification.

What kind of team culture can I expect at AWS?

AWS fosters an inclusive team culture that encourages learning, curiosity, and collaboration, supported by employee-led affinity groups and ongoing events focused on diversity.

Are there opportunities for career growth within this position?

Yes, there are ample resources for knowledge-sharing, mentorship, and career advancement available to help you develop into a better-rounded professional within the company.

What must I demonstrate in my application?

Applicants should demonstrate experience in cloud operations, proficiency in relevant programming or scripting languages, and a commitment to enhancing operational practices and customer satisfaction.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.