FAQs
What is the main purpose of the Systems Support Engineer 1 position at Illumina?
The main purpose of the Systems Support Engineer 1 position at Illumina is to work in a team-oriented environment to improve genomic analysis tools and to investigate and resolve system-level platform issues while supporting system verification and validation activities.
What educational background is required for this role?
A BS/MS in Bioengineering, Mechanical Engineering, Systems Engineering, Electrical Engineering, or a related engineering/scientific field is required. Alternatively, a BS/MS in an unrelated field with engineering/scientific work experience is also acceptable.
What kind of experience is required for this position?
The position requires 0-2+ years of engineering/scientific work experience and basic laboratory experience.
What are some key responsibilities of the Systems Support Engineer 1?
Key responsibilities include hands-on testing and integration of systems, troubleshooting sequencing instrument issues, collaborating with development teams, providing product support for pre- and post-launch activities, and using collaborative software for issue tracking and laboratory administration.
Are there any specific skills that would be considered beneficial for applicants?
Yes, preferred skills include the ability to work across multiple disciplines, work experience in the biotech or medical device field, understanding of sequencing systems, solid communication and writing skills, experience with statistical analysis programs, and familiarity with regulated environments like CLIA and ISO 13485.
Will the candidate be expected to travel for this position?
Yes, occasional travel may be required to support instrumentation builds and troubleshooting activities.
What tools or software will the Systems Support Engineer 1 be utilizing?
The candidate will utilize software such as Confluence, Jira, MS 365, and other collaborative tools for fleet management, allocation, issue tracking, and other laboratory administrative tasks.
What problem-solving skills are important for this role?
Good data analysis skills, a logical approach to problem-solving, high detail orientation, and proficiency in root cause analysis methodology are crucial for success in this role.
How does Illumina's work impact global health?
Illumina's work impacts global health by expanding access to genomic technology, enabling life-changing discoveries, and fostering health equity through early detection and diagnosis of diseases and the development of new treatment options.
What type of environment will the Systems Support Engineer work in?
The Systems Support Engineer will work in a dynamic, team-oriented laboratory environment focused on cutting-edge research and technology development.