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Team Administrator

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Dorset HealthCare University NHS Foundation Trust

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • Southampton

AI generated summary

  • You must work evening shifts and Saturdays, have strong customer care skills, attention to detail, office experience, and handle pressure well. A DBS check is required.
  • You will provide confidential administrative support, manage client information, communicate effectively, and work collaboratively, including some evenings and weekends, while maintaining attention to detail.

Requirements

  • The successful applicant will need to be able to work occasional evening shifts (12-8pm) and Saturdays on a rota basis.
  • You will have good customer care communication skills, an excellent telephone manner, attention to detail, the ability to cope with complex tasks using a database which requires input and questioning of client information and previous experience of working in a busy office environment.
  • You must be able to work accurately under pressure, whilst remaining calm and courteous and be able to work well as part of a team.
  • Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.
  • Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

Responsibilities

  • The individual will be able to ensure a confidential, efficient and comprehensive administrative service is provided to the Steps to Well-being clients and staff.
  • The successful applicant will need to be able to work occasional evening shifts (12-8pm) and Saturdays on a rota basis.
  • Training will take place in the office, but once trained, this post will be split between home working and office cover in Southampton.
  • You will have good customer care communication skills, an excellent telephone manner, attention to detail, the ability to cope with complex tasks using a database which requires input and questioning of client information.
  • You must be able to work accurately under pressure, whilst remaining calm and courteous and be able to work well as part of a team.

FAQs

What are the working hours for the Team Administrator position?

The working hours for the Team Administrator position are full time, Monday to Friday, with occasional Saturdays and evenings by rota.

Will the Team Administrator need to handle distressed clients?

Yes, the Team Administrator may occasionally need to handle distressed clients and provide a high level of customer care.

Is there a requirement for a DBS check for this role?

Yes, employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.

What skills are necessary for this position?

Necessary skills include excellent customer care communication, a good telephone manner, attention to detail, and the ability to manage a high volume of calls in a busy office environment.

Will the successful applicant receive training?

Yes, training will take place in the office, after which the role will be split between home working and office cover in Southampton.

Are there opportunities for career development in this role?

Yes, working with us provides opportunities to challenge yourself, build a career, and contribute to a dynamic team environment.

Can you describe the work environment?

The work environment is vibrant and busy, supporting a range of mental health services, with a strong commitment to excellence, compassion, and expertise.

What is the location of the job?

The job is based in Southampton, which offers great transport links, cultural events, sports, and proximity to the beautiful national parks and the Isle of Wight.

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Dorset HealthCare University NHS Foundation Trust

Better Every Day

Science & Healthcare
Industry
5001-10,000
Employees
2011
Founded Year

Mission & Purpose

Dorset Healthcare University NHS Foundation Trust provides a wide range of health services across Dorset, including community health, mental health, and acute care. Their mission is to deliver high-quality, compassionate care that improves the health and well-being of the local population. They focuses on ensuring accessible, effective, and integrated services that address both immediate and long-term health needs.