Logo of Huzzle

Home

Matches

Explore

Manage

Team Lead - Application Support

image

MRI Software

Today

  • Job
    Full-time
    Senior Level
  • Customer Relations
    People, HR & Administration
  • Cape Town
  • Quick Apply

AI generated summary

  • You must lead, mentor, and develop staff, ensure excellent service, manage relationships, communicate effectively, handle HR processes, show flexibility, and excel in time management.
  • You will lead and develop staff, mentor team members, maintain high morale, serve as the primary contact, and ensure clear, output-driven training plans are in place.

Requirements

  • Ability to Lead and develop staff, ensuring high standards are consistently preserved, recognising strengths and weaknesses and acting on them. Mentoring and coaching staff is critical to the role as is maintaining high morale
  • Point of contact for the team
  • Ensuring training plans are clear and output driven
  • Demonstrate excellent customer service skills
  • Effectively manage a team whilst maintaining positive working relationships
  • Show flexibility in the role
  • Demonstrate strong written and verbal communication skills
  • Understand and articulate the company’s goals and strategies to the team
  • Proven track record in delivering an excellent service
  • People Management
  • HR Processes
  • Can demonstrate a passion for personal development
  • Excellent time management skills with the ability to manage conflicting priorities

Responsibilities

  • Ability to Lead and develop staff, ensuring high standards are consistently preserved, recognising strengths and weaknesses and acting on them. Mentoring and coaching staff is critical to the role as is maintaining high morale
  • Point of contact for the team
  • Ensuring training plans are clear and output driven

FAQs

Do we support remote work?

Yes, we operate a hybrid working model with 3 days of working from home per week.

Do we support medical aid?

Yes, we offer a Medical Aid Scheme to ensure the health and well-being of our employees.

What are the working hours for this position?

The working hours are 08:30 to 17:00, Monday to Friday, following UK hours.

Is there a focus on employee development?

Yes, we have a strong emphasis on personal development, including Tuition Reimbursement Schemes for further professional growth.

What is the annual leave policy?

Employees receive 25 days of annual leave plus public holidays and an additional 16 hours of "Flex Time Off" for personal use.

Are there any employee resource groups?

Yes, we have several employee-led groups such as our DEI committee, Women and Allies group, and Pride Event Group.

What is the approach to team management in this role?

The role focuses on leading and developing the application support team, ensuring high standards and maintaining team morale.

Can I work from anywhere for part of the year?

Yes, employees can enjoy the flexibility of working from anywhere in the world for two weeks out of the year.

Is diversity and inclusion valued within the company?

Yes, MRI Software is committed to being an inclusive employer and believes that diversity, equality, and inclusion are critical to our success.

What unique perks does the company offer?

Unique perks include office breakfasts, quarterly lunches, virtual social events, and a supportive cultural environment that values employee input.

image

MRI Software

Transforming the way communities live, work and play through open and connected real estate software solutions.

Technology
Industry
1001-5000
Employees

Mission & Purpose

MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI’s comprehensive, flexible, open and connected platform empowers owners, operators and occupiers in commercial and residential property organizations to innovate in rapidly changing markets. MRI has been a trailblazer in the PropTech industry for over five decades, serving more than two million users worldwide. Through leading solutions and a rich partner ecosystem, MRI gives real estate companies the freedom to elevate their business and gain a competitive edge.