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Team Leader

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The Perfume Shop

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You should excel at relationship-building, teamwork, and mentoring, possess a passion for perfume, be flexible in work hours, and have relevant experience in team leadership or sales.
  • You will coach and motivate the team, manage store operations, support the Store Manager, ensure excellent customer service, and oversee opening and closing procedures.

Requirements

  • Have a talent for building relationships, coaching and mentoring
  • Have a passion for teamwork, and being successful together
  • Have the spark to love upskilling and learning about perfume
  • Can be flexible with your work patterns
  • Have previous experience leading a team, or an experienced sales advisor ready for your next step

Responsibilities

  • You are passionate about coaching and mentoring staff, ensuring they are set up for success
  • You will motivate the team to achieve and exceed store and team targets – and there are fantastic incentives and prizes on offer to recognise success!
  • You will support the Store Manager with rosters, payroll budgets, prevention of stock loss, and store procedures
  • In the absence of the Store Manager, you will step in, keeping everything running smoothly!
  • Being a key holder, you will ensure the store is opened and closed at the correct times
  • You will lead by example, providing exceptional customer service and ensuring your team does the same

FAQs

What are the contracted hours for the Team Leader position?

The contracted hours for the Team Leader position are 15 hours per week.

What is the pay rate for the Team Leader role?

The pay rate for the Team Leader role is £13.15 per hour.

What are the key responsibilities of a Team Leader at The Perfume Shop?

The key responsibilities include coaching and mentoring staff, motivating the team to achieve targets, supporting the Store Manager with store operations, stepping in during the Store Manager's absence, ensuring exceptional customer service, and managing store opening and closing as a key holder.

Is previous experience required for the Team Leader role?

Yes, previous experience leading a team or experience as a sales advisor, ready for the next step, is required.

What kind of team environment can I expect as a Team Leader?

You can expect a supportive team environment where teamwork and collaboration are encouraged to achieve success together.

What kinds of incentives and rewards are available for Team Leaders?

There are fantastic incentives and prizes to recognize success based on personal, team, and store performance, as well as commission based on store sales during Christmas.

Will I receive training for the perfume knowledge required for this role?

Yes, continuous learning and training will be provided to ensure you develop the skills and knowledge needed in perfume.

Are there any benefits associated with this position?

Yes, benefits include 30 days holiday (pro rata), a 20% discount on perfume, additional discounts with AS Watson partners, access to Wagestream for financial wellbeing, and pension and health benefits.

Is there an opportunity for career progression in this role?

Yes, The Perfume Shop is passionate about 'Growing Our Own' and encourages employees to progress internally, including offering apprenticeship schemes for all levels.

Does The Perfume Shop support diversity in the workplace?

Yes, The Perfume Shop is committed to supporting diversity and inclusion within its work environment, ensuring equal opportunity for all qualified applicants.

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The Perfume Shop

We're The Perfume People With Plenty Of Talent, Passion And Spark

Retail & Consumer Goods
Industry
1001-5000
Employees
1991
Founded Year

Mission & Purpose

The Perfume Shop has been a leader in perfume retail sales since 1992. Starting with three stores in Birmingham Bullring, Belfast, and Milton Keynes, we have expanded to over 200 locations across the UK and Ireland, offering a wide range of designer brands, classic and celebrity perfumes, aftershaves, and body products at competitive prices with outstanding service! There are c.200 people based in our Head Office in High Wycombe, with c.70 working in our Distribution Centre based in Dunstable. Driven by our mission to share our genuine passion for perfume and people, we strive to offer the most knowledgeable perfume expertise on the high street. With our highly trained teams, we make sure that every customer receives incredible service, all to make The Perfume Shop the nations favourite Offline plus Online perfume retailer. At The Perfume Shop, we are committed to our employees, our Perfume People. We prioritise fair pay and a supportive work environment, and proud to be recognised by the real Living Wage Foundation in the UK and have been awarded ‘Top Employer’ status in the UK by the Top Employers Institute. We invest in our team through apprenticeships and learning programs, cultivating expertise in perfume knowledge and customer service excellence. We celebrate the Talent, Passion and Spark of our people at every opportunity. We are actively engaged in social responsibility initiatives, supporting charitable causes such as Alzheimer’s Research UK, Look Good Feel Better, Operation Smile, and the Marie Keating Foundation. We prioritize environmental sustainability, with initiatives like our bottle recycling service, multibrand refill station, and eco-friendly packaging for online deliveries.