Team Leader

River Island

3mo ago

Job
Full-time
Junior, Mid & Senior Level
Birmingham

AI generated summary

You must demonstrate strong leadership skills, have experience in retail, a knack for team motivation, excellent communication abilities, and a passion for delivering exceptional customer service.
You will lead the team, manage daily operations, ensure excellent customer service, train staff, handle inventory, monitor performance, and promote a positive work environment.

Requirements

What We Are Looking For...
COMMUNICATION
Set up team briefs and communicates / cascade the store actions and targets
Check’s business communication channels and drives actions to achieve priorities
Effectively delegates accountabilities within the store team
Communicates and champions current business initiatives
Clear and concise communication when leading visits in your store when stepping up in management absence.
CUSTOMER FOCUS
Works with the management team to actively look at ways to improve a customer focused culture in store and within the team
Drives conversion, footfall, and all service KPIs in store
Frequently adjusts approach to ensure customer needs are met and to improve service
OPERATIONS
Creates a safe & secure working environment for self, colleagues, and customers by working with the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures.
Supports the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself team.
Completes price events and promotional activity in line with company communication
Drives delivery process and productivity in line with company expectations
Ensures daily replenishment and size availability checks are completed to company timescales.
Works with the management team to action daily stockroom walkthroughs and identify product opportunities
VISUAL & COMMERCIAL
Supports with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards.
Conduct daily walkthroughs in store, identifying areas that need visual attention in Management absence.
Analysis of data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken. Has a good knowledge of your store profile and performance
PEOPLE
Supports with proactively recruiting the best team, ensuring a thorough induction is completed
Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary
Able to have difficult conversations, acting in the best interest of the store and individual
Competent in acting as a note taker in formal meetings and knowledgeable on people processes
Supports a culture of recognition in store
Encourages a Diverse and Inclusive culture where everyone feels included
COST & BUDGETING
Is aware of store performance and controllable costs within the store and actions needed to improve.
Checks daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs

Responsibilities

Set up team briefs and communicates / cascade the store actions and targets
Check’s business communication channels and drives actions to achieve priorities
Effectively delegates accountabilities within the store team
Communicates and champions current business initiatives
Clear and concise communication when leading visits in your store when stepping up in management absence
Works with the management team to actively look at ways to improve a customer focused culture in store and within the team
Drives conversion, footfall, and all service KPIs in store
Frequently adjusts approach to ensure customer needs are met and to improve service
Creates a safe & secure working environment for self, colleagues, and customers by working with the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures
Supports the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself team
Completes price events and promotional activity in line with company communication
Drives delivery process and productivity in line with company expectations
Ensures daily replenishment and size availability checks are completed to company timescales
Works with the management team to action daily stockroom walkthroughs and identify product opportunities
Supports with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards
Conduct daily walkthroughs in store, identifying areas that need visual attention in Management absence
Analysis of data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken
Has a good knowledge of your store profile and performance
Supports with proactively recruiting the best team, ensuring a thorough induction is completed
Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary
Able to have difficult conversations, acting in the best interest of the store and individual
Competent in acting as a note taker in formal meetings and knowledgeable on people processes
Supports a culture of recognition in store
Encourages a Diverse and Inclusive culture where everyone feels included
Is aware of store performance and controllable costs within the store and actions needed to improve
Checks daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs

FAQs

What are the main responsibilities of a Team Leader at River Island?

The main responsibilities include effective communication, customer focus, operations management, visual and commercial support, people development, and cost & budgeting oversight.

What kind of team culture can I expect at River Island?

River Island fosters a diverse and inclusive culture where collaboration, support, and recognition of contributions are valued.

Are there opportunities for career progression in this role?

Yes, River Island has a strong focus on progression and offers various avenues for advancing your career within Retail and Head Office.

What benefits do Team Leaders receive?

Team Leaders enjoy a generous 50% staff discount, a bonus scheme, health and wellbeing support, enhanced family leave options, a contributory pension scheme, and 28 days paid holiday, among other perks.

How does River Island support the health and safety of its employees?

River Island ensures a safe and secure working environment by adhering to all Health and Safety and Retail Risk policies and procedures.

Is training provided for new Team Leaders?

Yes, new Team Leaders receive thorough inductions and ongoing upskilling support through on-the-job training and qualifications.

What is the expected approach to customer service at River Island?

Team Leaders are expected to actively work with management to enhance a customer-focused culture and drive service KPIs in store.

How does River Island approach diversity and inclusion?

River Island is committed to equality of opportunity and encourages applications from individuals of all backgrounds, promoting a culture where everyone feels included.

What is the significance of the 'Giver Island' program?

The 'Giver Island' program allows employees to give as they earn, participate in a dedicated volunteer day each year, and benefit from matched funding for charitable contributions.

How is recognition given within the team?

River Island promotes a culture of recognition where successes are praised, and team contributions are acknowledged to motivate employees to perform their best.

River Island

This is life on the Island

Retail & Consumer Goods

Industry

5001-10,000

Employees

Mission & Purpose

Family owned from day one, we’ve been a big part of life on the UK high street for over 70 years. Today, still guided by shared values and a clear focus on our customers, we’re one of the strongest and most successful fashion brands around. And we’re changing like never before – exploring new ways to connect with our customers in person and online. And our talented Islanders are thinking differently about everything from products and stores to wellbeing and sustainability. The result is an energising culture you’ll love, work that’ll stretch you, a career you can build and a brand you’ll be proud to belong to. This is life on the island. Come and be part of it.