Team Leader

River Island

10d ago

Job
Full-time
Junior, Mid & Senior Level
Hospitality & Retail
People, HR & Administration
Milton Keynes

AI generated summary

You must excel in communication, customer focus, operations, and visual merchandising. Demonstrate leadership, accountability, problem-solving skills, and drive for results while fostering an inclusive culture.
You will lead team communication, drive customer service, ensure safety compliance, manage replenishment and merchandising, coach staff, and analyze store performance to achieve KPIs.

Requirements

What We Are Looking For...
COMMUNICATION
Set up team briefs and communicates / cascade the store actions and targets
Check’s business communication channels and drives actions to achieve priorities
Effectively delegates accountabilities within the store team
Communicates and champions current business initiatives
Clear and concise communication when leading visits in your store when stepping up in management absence.
CUSTOMER FOCUS
Works with the management team to actively look at ways to improve a customer focused culture in store and within the team
Drives conversion, footfall, and all service KPIs in store
Frequently adjusts approach to ensure customer needs are met and to improve service
OPERATIONS
Creates a safe & secure working environment for self, colleagues, and customers by working with the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures.
Supports the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself team.
Completes price events and promotional activity in line with company communication
Drives delivery process and productivity in line with company expectations
Ensures daily replenishment and size availability checks are completed to company timescales.
Works with the management team to action daily stockroom walkthroughs and identify product opportunities
VISUAL & COMMERCIAL
Supports with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards.
Conduct daily walkthroughs in store, identifying areas that need visual attention in Management absence.
Analysis of data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken. Has a good knowledge of your store profile and performance
PEOPLE
Supports with proactively recruiting the best team, ensuring a thorough induction is completed
Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary
Able to have difficult conversations, acting in the best interest of the store and individual
Competent in acting as a note taker in formal meetings and knowledgeable on people processes
Supports a culture of recognition in store
Encourages a Diverse and Inclusive culture where everyone feels included
COST & BUDGETING
Is aware of store performance and controllable costs within the store and actions needed to improve.
Checks daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs
Behavioural Competencies: ACCOUNTABILITY
Holds self and others accountable for the running of the store in other management absence. Readily takes on challenges or difficult tasks. Adheres to and enforces goals, policies, procedures, and work requirements.
DRIVES ENGAGEMENT
Works with the Management Team in driving a culture where people are motivated to do their best to help the Store achieve its objectives. Explains the purpose of work, involves others appropriately and gives them recognition for their contributions. Praises the successes of others.
DRIVES RESULTS
Consistently achieves results, even under challenging circumstances. Holds self to high standards of performance. Shows consistent effort to complete tasks in a timely manner. Maintains work focus despite obstacles or setbacks.
EFFECTIVE COMMUNICATION
Adapts communication content and style to the needs of others. Listens to others input and perspectives, asks questions and summarizes to confirm understanding.
PLANNING & PRIORITISING
Plan and prioritise work to meet required store goals and priorities. Has a clear understanding of the main tasks needed to complete work in the right sequence. Identifies the support and resources needed to carry out work; delivers on time and at an acceptable level.
PROBLEM SOLVING
Makes sense of information to effectively solve problems and identify opportunities. Probes for root causes; uses problem-solving methods to put a proposed plan in place.

Responsibilities

Set up team briefs and communicates / cascade the store actions and targets
Check’s business communication channels and drives actions to achieve priorities
Effectively delegates accountabilities within the store team
Communicates and champions current business initiatives
Clear and concise communication when leading visits in your store when stepping up in management absence.
Works with the management team to actively look at ways to improve a customer focused culture in store and within the team
Drives conversion, footfall, and all service KPIs in store
Frequently adjusts approach to ensure customer needs are met and to improve service
Creates a safe & secure working environment for self, colleagues, and customers by working with the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures.
Supports the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself team.
Completes price events and promotional activity in line with company communication
Drives delivery process and productivity in line with company expectations
Ensures daily replenishment and size availability checks are completed to company timescales.
Works with the management team to action daily stockroom walkthroughs and identify product opportunities
Supports with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards.
Conduct daily walkthroughs in store, identifying areas that need visual attention in Management absence.
Analysis of data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken. Has a good knowledge of your store profile and performance
Supports with proactively recruiting the best team, ensuring a thorough induction is completed
Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary
Able to have difficult conversations, acting in the best interest of the store and individual
Competent in acting as a note taker in formal meetings and knowledgeable on people processes
Supports a culture of recognition in store
Encourages a Diverse and Inclusive culture where everyone feels included
Is aware of store performance and controllable costs within the store and actions needed to improve.
Checks daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs

FAQs

What are the key responsibilities of a Team Leader at River Island?

A Team Leader at River Island is responsible for communication, customer focus, operations, visual and commercial standards, people management, and budgeting and costs.

What is the main focus regarding customer service in this role?

The main focus is to actively improve a customer-focused culture in-store, drive conversion, footfall, and service KPIs, and frequently adjust approaches to meet customer needs.

What kind of training and compliance are Team Leaders expected to support?

Team Leaders are expected to create a safe work environment by complying with Health and Safety regulations and ensure that all relevant training for the team is completed and up-to-date.

How does River Island promote diversity and inclusion within the workplace?

River Island encourages a diverse and inclusive culture where everyone feels included and supports this through various initiatives, including recruitment and team engagement practices.

What employee benefits are provided to Team Leaders at River Island?

Team Leaders receive a generous 50% staff discount, access to RI Rewards, maternity and paternity support, opportunities for progression and upskilling, a private pension scheme, and 28 days of paid holiday.

Are there opportunities for career progression in this role?

Yes, there are multiple opportunities for progression both in retail and head office, along with support for upskilling through on-the-job training and qualifications.

How does River Island ensure the safety and well-being of its employees?

River Island is committed to safeguarding all employees and promotes British Values, including mutual respect and tolerance. They also provide dedicated support through initiatives like Kindness Cupboards.

What are the expectations regarding accountability in this role?

Team Leaders are expected to hold themselves and others accountable for the store's performance, even in the absence of other management, and readily take on challenges or difficult tasks.

River Island

This is life on the Island

Retail & Consumer Goods

Industry

5001-10,000

Employees

Mission & Purpose

Family owned from day one, we’ve been a big part of life on the UK high street for over 70 years. Today, still guided by shared values and a clear focus on our customers, we’re one of the strongest and most successful fashion brands around. And we’re changing like never before – exploring new ways to connect with our customers in person and online. And our talented Islanders are thinking differently about everything from products and stores to wellbeing and sustainability. The result is an energising culture you’ll love, work that’ll stretch you, a career you can build and a brand you’ll be proud to belong to. This is life on the island. Come and be part of it.