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Team Leader

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River Island

1mo ago

  • Job
    Full-time
    Junior, Mid, Senior & Expert Level
  • London, +5

AI generated summary

  • You must have leadership skills, retail experience, strong communication abilities, and a passion for customer service to effectively manage a team and drive sales.
  • You will oversee team performance, ensure excellent customer service, manage inventory, train staff, and maintain store presentation while achieving sales targets and fostering a positive work environment.

Requirements

  • - Set up team briefs and communicates / cascade the store actions and targets
  • - Check’s business communication channels and drives actions to achieve priorities
  • - Effectively delegates accountabilities within the store team
  • - Communicates and champions current business initiatives
  • - Clear and concise communication when leading visits in your store when stepping up in management absence
  • - Works with the management team to actively look at ways to improve a customer focused culture in store and within the team
  • - Drives conversion, footfall, and all service KPIs in store
  • - Frequently adjusts approach to ensure customer needs are met and to improve service
  • - Creates a safe & secure working environment for self, colleagues, and customers by working with the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures
  • - Supports the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself team
  • - Completes price events and promotional activity in line with company communication
  • - Drives delivery process and productivity in line with company expectations
  • - Ensures daily replenishment and size availability checks are completed to company timescales
  • - Works with the management team to action daily stockroom walkthroughs and identify product opportunities
  • - Supports with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards
  • - Conduct daily walkthroughs in store, identifying areas that need visual attention in Management absence
  • - Analysis of data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken. Has a good knowledge of your store profile and performance
  • - Supports with proactively recruiting the best team, ensuring a thorough induction is completed
  • - Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary
  • - Able to have difficult conversations, acting in the best interest of the store and individual
  • - Competent in acting as a note taker in formal meetings and knowledgeable on people processes
  • - Supports a culture of recognition in store
  • - Encourages a Diverse and Inclusive culture where everyone feels included
  • - Is aware of store performance and controllable costs within the store and actions needed to improve
  • - Checks daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs
  • - Holds self and others accountable for the running of the store in other management absence. Readily takes on challenges or difficult tasks. Adheres to and enforces goals, policies, procedures, and work requirements
  • - Works with the Management Team in driving a culture where people are motivated to do their best to help the Store achieve its objectives. Explains the purpose of work, involves others appropriately and gives them recognition for their contributions. Praises the successes of others
  • - Consistently achieves results, even under challenging circumstances. Holds self to high standards of performance. Shows consistent effort to complete tasks in a timely manner. Maintains work focus despite obstacles or setbacks
  • - Adapts communication content and style to the needs of others. Listens to others input and perspectives, asks questions and summarizes to confirm understanding
  • - Plan and prioritise work to meet required store goals and priorities. Has a clear understanding of the main tasks needed to complete work in the right sequence. Identifies the support and resources needed to carry out work; delivers on time and at an acceptable level
  • - Makes sense of information to effectively solve problems and identify opportunities. Probes for root causes; uses problem-solving methods to put a proposed plan in place
  • - Discount
  • - RI Rewards
  • - Island culture
  • - Family Hub
  • - Giver Island
  • - Opportunities
  • - Pension
  • - Holiday

Responsibilities

  • - Set up team briefs and communicate / cascade the store actions and targets
  • - Check's business communication channels and drives actions to achieve priorities
  • - Effectively delegates accountabilities within the store team
  • - Communicates and champions current business initiatives
  • - Clear and concise communication when leading visits in your store when stepping up in management absence
  • - Works with the management team to actively look at ways to improve a customer focused culture in store and within the team
  • - Drives conversion, footfall, and all service KPIs in store
  • - Frequently adjusts approach to ensure customer needs are met and to improve service
  • - Creates a safe & secure working environment for self, colleagues, and customers by working with the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures
  • - Supports the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself team
  • - Completes price events and promotional activity in line with company communication
  • - Drives delivery process and productivity in line with company expectations
  • - Ensures daily replenishment and size availability checks are completed to company timescales
  • - Works with the management team to action daily stockroom walkthroughs and identify product opportunities
  • - Supports with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards
  • - Conducts daily walkthroughs in store, identifying areas that need visual attention in Management absence
  • - Analysis of data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken
  • - Supports with proactively recruiting the best team, ensuring a thorough induction is completed
  • - Develops and coaches Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary
  • - Able to have difficult conversations, acting in the best interest of the store and individual
  • - Competent in acting as a note taker in formal meetings and knowledgeable on people processes
  • - Supports a culture of recognition in store
  • - Encourages a Diverse and Inclusive culture where everyone feels included
  • - Is aware of store performance and controllable costs within the store and actions needed to improve
  • - Checks daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs
  • Behavioural Competencies:
  • - ACCOUNTABILITY
  • - DRIVES ENGAGEMENT
  • - DRIVES RESULTS
  • - EFFECTIVE COMMUNICATION
  • - PLANNING & PRIORITISING
  • - PROBLEM SOLVING

FAQs

What are the main responsibilities of a Team Leader at River Island?

The main responsibilities include establishing team communication, focusing on customer service, ensuring operational compliance with health and safety standards, maintaining visual merchandising, supporting team development, managing costs and budgeting, and driving store performance.

What skills are necessary for a Team Leader position?

Necessary skills include effective communication, customer focus, operational planning, visual merchandising, team development and coaching, accountability, problem-solving, and the ability to drive engagement and results.

What type of support does River Island provide for its employees?

River Island offers a generous 50% staff discount, various rewards and benefits through the RI Rewards program, support for diverse family setups, a charity giving scheme, opportunities for progression and training, a contributory pension scheme, and 28 days of paid holiday.

Is there an emphasis on safety and diversity in the workplace?

Yes, River Island is committed to safeguarding all employees and promoting equality of opportunity. They actively uphold British Values and foster a diverse and inclusive culture within their teams.

What kind of training and development opportunities are offered?

The company supports upskilling through on-the-job training and qualifications, with a focus on career progression throughout retail and head office roles.

What should an applicant know about the company culture at River Island?

River Island promotes a warm, supportive culture known as "Island culture," which includes initiatives like Kindness Cupboards for employees in need, and a strong emphasis on community and teamwork.

Are there flexible working options available for Team Leaders?

Yes, River Island is open to considering flexible working requests for all roles, including Team Leaders, unless operational requirements prevent it.

How does River Island position itself in terms of customer service?

River Island emphasizes the importance of a customer-focused culture, driving service KPIs, and actively looking for ways to enhance the customer experience within the store.

What are the expectations regarding team dynamics?

Team Leaders are expected to recruit, develop, and coach team members, foster a culture of recognition, encourage diversity and inclusion, and maintain effective communication within the team.

Is there a performance tracking or evaluation process in place?

Yes, Team Leaders are responsible for monitoring store performance and controllable costs, as well as driving results and ensuring that tasks are completed in a timely manner to meet store goals.

River Island

This is life on the Island

Retail & Consumer Goods
Industry
5001-10,000
Employees

Mission & Purpose

Family owned from day one, we’ve been a big part of life on the UK high street for over 70 years. Today, still guided by shared values and a clear focus on our customers, we’re one of the strongest and most successful fashion brands around. And we’re changing like never before – exploring new ways to connect with our customers in person and online. And our talented Islanders are thinking differently about everything from products and stores to wellbeing and sustainability. The result is an energising culture you’ll love, work that’ll stretch you, a career you can build and a brand you’ll be proud to belong to. This is life on the island. Come and be part of it.