Team Leader

River Island

3mo ago

Job
Full-time
Junior & Mid Level
Sales & Business Development

AI generated summary

You must effectively lead teams, drive sales, ensure safety, communicate clearly, coach staff, analyze data, and adapt to customer needs while fostering a diverse, high-performance culture.
You will lead team briefs, drive sales, delegate tasks, ensure safety compliance, analyze performance data, recruit and develop staff, and maintain visual merchandising standards.

Requirements

Set up team briefs and communicates / cascade the store actions and targets
Check’s business communication channels and drives actions to achieve priorities
Effectively delegates accountabilities within the store team
Communicates and champions current business initiatives
Clear and concise communication when leading visits in your store when stepping up in management absence.
Works with the management team to actively look at ways to improve a customer focused culture in store and within the team
Drives conversion, footfall, and all service KPIs in store
Frequently adjusts approach to ensure customer needs are met and to improve service
Creates a safe & secure working environment for self, colleagues, and customers by working with the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures.
Supports the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself team.
Completes price events and promotional activity in line with company communication
Drives delivery process and productivity in line with company expectations
Ensures daily replenishment and size availability checks are completed to company timescales.
Works with the management team to action daily stockroom walkthroughs and identify product opportunities
Supports with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards.
Conduct daily walkthroughs in store, identifying areas that need visual attention in Management absence.
Analysis of data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken. Has a good knowledge of your store profile and performance
Supports with proactively recruiting the best team, ensuring a thorough induction is completed
Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary
Able to have difficult conversations, acting in the best interest of the store and individual
Competent in acting as a note taker in formal meetings and knowledgeable on people processes
Supports a culture of recognition in store
Encourages a Diverse and Inclusive culture where everyone feels included
Is aware of store performance and controllable costs within the store and actions needed to improve.
Checks daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs
Holds self and others accountable for the running of the store in other management absence. Readily takes on challenges or difficult tasks. Adheres to and enforces goals, policies, procedures, and work requirements.
Works with the Management Team in driving a culture where people are motivated to do their best to help the Store achieve its objectives. Explains the purpose of work, involves others appropriately and gives them recognition for their contributions. Praises the successes of others.
Consistently achieves results, even under challenging circumstances. Holds self to high standards of performance. Shows consistent effort to complete tasks in a timely manner. Maintains work focus despite obstacles or setbacks.
Adapts communication content and style to the needs of others. Listens to others input and perspectives, asks questions and summarizes to confirm understanding.
Plan and prioritise work to meet required store goals and priorities. Has a clear understanding of the main tasks needed to complete work in the right sequence. Identifies the support and resources needed to carry out work; delivers on time and at an acceptable level.
Makes sense of information to effectively solve problems and identify opportunities. Probes for root causes; uses problem-solving methods to put a proposed plan in place.

Responsibilities

Set up team briefs and communicates / cascade the store actions and targets
Check’s business communication channels and drives actions to achieve priorities
Effectively delegates accountabilities within the store team
Communicates and champions current business initiatives
Clear and concise communication when leading visits in your store when stepping up in management absence.
Works with the management team to actively look at ways to improve a customer focused culture in store and within the team
Drives conversion, footfall, and all service KPIs in store
Frequently adjusts approach to ensure customer needs are met and to improve service
Creates a safe & secure working environment for self, colleagues, and customers by working with the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures.
Supports the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself team.
Completes price events and promotional activity in line with company communication
Drives delivery process and productivity in line with company expectations
Ensures daily replenishment and size availability checks are completed to company timescales.
Works with the management team to action daily stockroom walkthroughs and identify product opportunities
Supports with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards.
Conduct daily walkthroughs in store, identifying areas that need visual attention in Management absence.
Analysis of data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken. Has a good knowledge of your store profile and performance
Supports with proactively recruiting the best team, ensuring a thorough induction is completed
Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary
Able to have difficult conversations, acting in the best interest of the store and individual
Competent in acting as a note taker in formal meetings and knowledgeable on people processes
Supports a culture of recognition in store
Encourages a Diverse and Inclusive culture where everyone feels included
Is aware of store performance and controllable costs within the store and actions needed to improve.
Checks daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs

FAQs

What are the main responsibilities of a Team Leader at River Island?

The main responsibilities include effective communication within the team, driving customer focus and service KPIs, ensuring operational compliance with health and safety, supporting visual merchandising standards, developing and coaching team members, managing costs and budgets, and maintaining accountability for store performance.

Is there a focus on employee development and progression?

Yes, River Island places a strong emphasis on progression and offers opportunities for upskilling through on-the-job training and qualifications to help employees advance in their careers.

What benefits do employees receive?

Employees receive a generous 50% staff discount, bonuses, support for various family setups, a contributory pension scheme, 28 days of paid holiday, and access to wellbeing solutions and financial advice through RI Rewards.

How does River Island promote a diverse and inclusive workplace?

River Island promotes diversity and inclusion by encouraging a culture where everyone feels part of the community, considering flexible working requests, and providing support for various demographics and backgrounds.

What kind of training is provided for Health and Safety?

River Island supports the Management Team in ensuring that all Health and Safety and Retail Risk training is completed and kept up to date for all team members.

What kind of recognition culture exists at River Island?

River Island encourages a culture of recognition where the achievements of team members are praised, and contributions to the store's success are celebrated.

Are there opportunities for community support initiatives?

Yes, River Island has initiatives like the Kindness Cupboards to support colleagues with basic needs and a "Giver Island" scheme that promotes charitable giving among employees.

What is the team dynamic like at River Island?

River Island fosters a collaborative team environment where a diverse group of individuals work together towards shared goals, supporting each other in achieving success.

Are employees encouraged to provide feedback or input?

Yes, employees are encouraged to share their perspectives and ideas, and effective communication is emphasized to ensure that everyone feels heard and valued.

What measures does River Island take to ensure employee safety?

River Island is committed to maintaining a safe working environment by complying with all health and safety legislation and policies and promoting safeguarding for all employees.

River Island

This is life on the Island

Retail & Consumer Goods

Industry

5001-10,000

Employees

Mission & Purpose

Family owned from day one, we’ve been a big part of life on the UK high street for over 70 years. Today, still guided by shared values and a clear focus on our customers, we’re one of the strongest and most successful fashion brands around. And we’re changing like never before – exploring new ways to connect with our customers in person and online. And our talented Islanders are thinking differently about everything from products and stores to wellbeing and sustainability. The result is an energising culture you’ll love, work that’ll stretch you, a career you can build and a brand you’ll be proud to belong to. This is life on the island. Come and be part of it.