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Team Leader

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River Island

3mo ago

  • Job
    Full-time
    Junior & Mid Level
  • London

AI generated summary

  • You must demonstrate leadership skills, excellent communication, team management experience, and a strong customer service focus to effectively guide and motivate your team.
  • You will oversee team performance, ensure excellent customer service, manage stock levels, train staff, and drive sales while maintaining store standards and fostering a positive work environment.

Requirements

  • COMMUNICATION
  • Set up team briefs and communicates / cascade the store actions and targets
  • Check’s business communication channels and drives actions to achieve priorities
  • Effectively delegates accountabilities within the store team
  • Communicates and champions current business initiatives
  • Clear and concise communication when leading visits in your store when stepping up in management absence.
  • CUSTOMER FOCUS
  • Works with the management team to actively look at ways to improve a customer focused culture in store and within the team
  • Drives conversion, footfall, and all service KPIs in store
  • Frequently adjusts approach to ensure customer needs are met and to improve service
  • OPERATIONS
  • Creates a safe & secure working environment for self, colleagues, and customers by working with the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures.
  • Supports the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself team.
  • Completes price events and promotional activity in line with company communication
  • Drives delivery process and productivity in line with company expectations
  • Ensures daily replenishment and size availability checks are completed to company timescales.
  • Works with the management team to action daily stockroom walkthroughs and identify product opportunities
  • VISUAL & COMMERCIAL
  • Supports with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards.
  • Conduct daily walkthroughs in store, identifying areas that need visual attention in Management absence.
  • Analysis of data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken. Has a good knowledge of your store profile and performance
  • PEOPLE
  • Supports with proactively recruiting the best team, ensuring a thorough induction is completed
  • Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary
  • Able to have difficult conversations, acting in the best interest of the store and individual
  • Competent in acting as a note taker in formal meetings and knowledgeable on people processes
  • Supports a culture of recognition in store
  • Encourages a Diverse and Inclusive culture where everyone feels included
  • COST & BUDGETING
  • Is aware of store performance and controllable costs within the store and actions needed to improve.
  • Checks daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs

Responsibilities

  • - Set up team briefs and communicates / cascade the store actions and targets
  • - Check’s business communication channels and drives actions to achieve priorities
  • - Effectively delegates accountabilities within the store team
  • - Communicates and champions current business initiatives
  • - Clear and concise communication when leading visits in your store when stepping up in management absence.
  • - Works with the management team to actively look at ways to improve a customer focused culture in store and within the team
  • - Drives conversion, footfall, and all service KPIs in store
  • - Frequently adjusts approach to ensure customer needs are met and to improve service
  • - Creates a safe & secure working environment for self, colleagues, and customers by working with the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures.
  • - Supports the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself team.
  • - Completes price events and promotional activity in line with company communication
  • - Drives delivery process and productivity in line with company expectations
  • - Ensures daily replenishment and size availability checks are completed to company timescales.
  • - Works with the management team to action daily stockroom walkthroughs and identify product opportunities
  • - Supports with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards.
  • - Conduct daily walkthroughs in store, identifying areas that need visual attention in Management absence.
  • - Analysis of data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken. Has a good knowledge of your store profile and performance
  • - Supports with proactively recruiting the best team, ensuring a thorough induction is completed
  • - Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary
  • - Able to have difficult conversations, acting in the best interest of the store and individual
  • - Competent in acting as a note taker in formal meetings and knowledgeable on people processes
  • - Supports a culture of recognition in store
  • - Encourages a Diverse and Inclusive culture where everyone feels included
  • - Is aware of store performance and controllable costs within the store and actions needed to improve.
  • - Checks daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs

FAQs

What are the main responsibilities of a Team Leader at River Island?

The main responsibilities include effective communication of store actions and targets, driving a customer-focused culture, ensuring compliance with health and safety regulations, maintaining visual merchandising standards, supporting team recruitment and development, managing store performance, and driving results across various KPIs.

What skills are essential for this role?

Essential skills include strong communication skills, customer focus, operational efficiency, visual merchandising knowledge, people management capabilities, budget awareness, problem-solving abilities, and the capacity to plan and prioritize effectively.

What should the Team Leader do in the absence of management?

In management absence, the Team Leader should take on leadership responsibilities, ensuring clear communication with the team, maintaining operational standards, conducting daily walkthroughs to ensure the store is well-presented, and addressing any immediate challenges that arise.

How does River Island support the development of its employees in this role?

River Island focuses on progression within retail and head office, providing support for upskilling through on-the-job training, qualifications, and ongoing development opportunities to help employees advance in their careers.

Is there a specific culture at River Island that the Team Leader should promote?

Yes, the Team Leader should promote a culture of recognition and inclusivity, where everyone feels valued and part of the team. They should also champion diversity and support a positive working environment.

What benefits can a Team Leader expect to receive at River Island?

Benefits include a generous 50% staff discount, access to RI Rewards for discounts and financial advice, enhanced family support policies, a contributory private pension scheme, 28 days of paid holiday, and options for additional holiday.

What is the significance of the 'Giver Island' initiative at River Island?

'Giver Island' is a charitable initiative where employees can give as they earn, participate in community support programs, and benefit from matched funding for charitable donations, emphasizing River Island's commitment to corporate social responsibility.

Are flexible working requests considered for the Team Leader position?

Yes, River Island is open to considering flexible working requests for all roles, including the Team Leader position, unless operational requirements prevent otherwise.

What does accountability mean for a Team Leader at River Island?

Accountability means the Team Leader must hold themselves and their team accountable for store performance and operations, set clear standards, and adhere to company policies, while also being willing to take on challenges and lead by example.

How do Team Leaders enhance customer service at River Island?

Team Leaders enhance customer service by actively working with the management team to create a customer-focused culture, driving service KPIs, and adjusting their approach to meet customer needs effectively.

River Island

This is life on the Island

Retail & Consumer Goods
Industry
5001-10,000
Employees

Mission & Purpose

Family owned from day one, we’ve been a big part of life on the UK high street for over 70 years. Today, still guided by shared values and a clear focus on our customers, we’re one of the strongest and most successful fashion brands around. And we’re changing like never before – exploring new ways to connect with our customers in person and online. And our talented Islanders are thinking differently about everything from products and stores to wellbeing and sustainability. The result is an energising culture you’ll love, work that’ll stretch you, a career you can build and a brand you’ll be proud to belong to. This is life on the island. Come and be part of it.