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Team Leader - Birmingham

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HM Courts & Tribunals Service (HMCTS)

Dec 6

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Government & Politics
    People, HR & Administration
  • Birmingham

AI generated summary

  • You must motivate your team, have admin experience in customer service, be IT proficient, and possess strong communication, organizational, and prioritization skills.
  • You will lead your team, prioritize work, analyze performance, implement improvements, ensure wellbeing, and contribute to operational goals, while developing your leadership skills.

Requirements

  • Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
  • Experience of working in an administrative role in a customer-focussed environment
  • IT proficient with the ability to learn and adapt to different technologies and software packages.
  • Excellent communication, organisational and prioritisation skills

Responsibilities

  • Leading your team, you’ll focus on the team’s area of work, making sure that work is prioritised and organised and your team fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate your team to succeed.
  • You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team and judiciary. Your keen eye for detail and desire for continuous improvement is key to your success. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation.
  • This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We’re committed to helping you develop your leadership skills, through our HMCTS leadership offer. This provides a wide range of activities from development programmes to accessible bite-size guides to help build your ability and confidence to lead, guide and inspire others.

FAQs

What is the salary range for the Team Leader position in Birmingham?

The salary range for the Team Leader position is £28,312 - £30,011.

What are the working hours for this role?

The standard full-time working hours are 37 hours per week, but part-time, flexible, and job-sharing working patterns can be considered.

Where is the job located?

This position is based at Birmingham Civil Justice Centre, Birmingham, B4 6DS.

What type of contract is being offered for this position?

The contract type is permanent.

What are the key responsibilities of the Team Leader?

The Team Leader is responsible for leading their team to deliver excellent administrative support and customer service, prioritizing work, and ensuring the team is skilled to meet objectives.

What benefits are included with this position?

Benefits include access to learning and development, a Civil Service pension with employer contributions, annual leave, public holidays, a supportive working environment, and various flexible working options.

What skills and experience are required for this role?

Candidates should have the ability to motivate a team, experience in an administrative role in a customer-focused environment, IT proficiency, and excellent communication, organizational, and prioritization skills.

What are the eligibility criteria regarding nationality for applicants?

This job is open to UK nationals, Republic of Ireland nationals, Commonwealth citizens with the right to work in the UK, and nationals of the EU, Switzerland, Norway, Iceland, or Liechtenstein with settled or pre-settled status, among others.

What does the selection process entail?

The selection process will assess candidates against the behaviors, strengths, and experience relevant to the role using Success Profiles.

Is there a requirement for a criminal record check?

Yes, successful candidates must undergo a criminal record check as part of the selection process.

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HM Courts & Tribunals Service (HMCTS)

We're responsible for the administration of criminal, civil and family courts and tribunals in England and Wales.

Law
Industry
1001-5000
Employees
2011
Founded Year

Mission & Purpose

This is the official LinkedIn page for the HM Courts & Tribunals Service. We are responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. We are also responsible for non-devolved tribunals in Scotland and Northern Ireland. We work with an independent judiciary to provide a fair, efficient and effective justice system. We employ around 17,000 staff and operate from locations in England, Wales, Scotland and Northern Ireland. Through the courts and tribunals we give people and businesses access to justice, including: - victims and witnesses of crime - defendants accused of crimes - consumers in debt or with other disputes - people involved in the adoption or protection of children - businesses involved in commercial disputes - individuals asserting their employment rights or challenging the decisions of government bodies - people affected by relationship breakdown We follow the Ministry of Justice’s strategic vision for reform, to create a more effective, less costly and more responsive justice system for the public. We’re responsible for: - providing the supporting administration for a fair, efficient and accessible courts and tribunal system - supporting an independent judiciary in the administration of justice - driving improvements across all aspects of the administration of the courts and tribunals - collaborating effectively with other justice organisations and agencies, including the legal professions, to improve access to justice - working with government departments and agencies to improve the quality and timeliness of their decision- making, which will reduce the number of cases coming before courts and tribunals All our commercial contract opportunities over £10,000 can be found on the GOV.UK Contract Finder service: https://www.gov.uk/contracts-finder For more information on how we use social media, visit: https://bit.ly/2TDvAUV