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Team Leader - Corporate & Commercial

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Howden Group Holdings

2mo ago

  • Job
    Full-time
    Junior Level
  • Sales & Business Development
    People, HR & Administration
  • Quick Apply

AI generated summary

  • You must have 2+ years in insurance, team leadership, proven results in sales/targets, Cert CII, strong client service, negotiation skills, and proficiency in Microsoft Office.
  • You will lead a team to meet targets, produce management reports, ensure compliance, mentor staff, resolve client issues, and maintain high standards in service and documentation.

Requirements

  • Proven track record to lead and empower a team to ensure standards are met, ensuring team members hit and exceed targets for income, conversion rates, and retention.
  • Produce high quality comprehensive management reports to include sales, conversion, source of business, and retention data.
  • Ensure team members adhere to company policies, procedures, and obtain required authorisations.
  • Offer consistent mentorship and training sessions to the team.
  • Troubleshoot client issues, including complaint resolution, in collaboration with the compliance team.
  • Outstanding accuracy and attention to detail, enabling you to process work quickly and efficiently.
  • Ability to prioritise work and meet strict deadlines in a fast-paced environment.
  • Detailed client service skills combined with strong negotiation and broking skills.
  • Excellent literacy and numeracy skills, ensuring all documentation and communications are of the highest standard.
  • An analytical yet approachable standout colleague, keen to build sustainable relationships with team and clients alike.
  • Coordinate the completion of monthly compliance audits and provide constructive feedback to team members.
  • Talent for identifying and responding appropriately to varying levels of client understanding.
  • Capability to persuade and influence others.
  • Calm and resilient under pressure; ability to positively react to change.
  • Minimum of 2 years’ experience providing specialist advice in the insurance market.
  • Qualified to a minimum of Cert CII.
  • Prior experience of leading a team within a similar environment.
  • Track record of delivering results and meeting/exceeding targets whilst keeping client focus.
  • Insurance brokerage background with commercial experience.
  • Fully competent in the use of Microsoft Office products.
  • Understanding of general and legal principles of insurance and knowledge of relevant regulatory and legal frameworks.

Responsibilities

  • Proven track record to lead and empower a team to ensure standards are met, ensuring team members hit and exceed targets for income, conversion rates, and retention.
  • Produce high quality comprehensive management reports to include sales, conversion, source of business, and retention data.
  • Ensure team members adhere to company policies, procedures, and obtain required authorisations
  • Offer consistent mentorship and training sessions to the team.
  • Troubleshoot client issues, including complaint resolution, in collaboration with the compliance team.
  • Outstanding accuracy and attention to detail, enabling you to process work quickly and efficiently.
  • Ability to prioritise work and meet strict deadlines in a fast-paced environment.
  • Detailed client service skills combined with strong negotiation and broking skills.
  • Excellent literacy and numeracy skills, ensuring all documentation and communications are of the highest standard.
  • An analytical yet approachable standout colleague, keen to build sustainable relationships with team and clients alike.
  • Coordinate the completion of monthly compliance audits and provide constructive feedback to team members.
  • Talent for identifying and responding appropriately to varying levels of client understanding.
  • Capability to persuade and influence others.
  • Calm and resilient under pressure; ability to positively react to change.

FAQs

What is the job title for this position?

The job title is Team Leader - Corporate & Commercial.

What kind of culture does Howden promote?

Howden promotes a culture that emphasizes collaboration, personal and professional growth, and support for various employee priorities such as work/life balance, career progression, and sustainability.

Where is the position based?

The position is based in Croydon, with the option to work 2-3 days per week in the office for a balanced work experience.

What are the primary responsibilities of this role?

The primary responsibilities include providing first-line supervision and mentorship to team members, maintaining a positive team culture, ensuring targets for income and retention are met, and managing client issues and complaints.

What qualifications are required for this position?

A minimum of 2 years’ experience providing specialist advice in the insurance market, a minimum qualification of Cert CII, and prior team leadership experience in a similar environment are required.

What skills are necessary for success in this role?

Necessary skills include strong leadership and mentorship abilities, excellent client service and communication skills, proficiency in Microsoft Office products, and a calm demeanor under pressure.

Are there opportunities for training and development?

Yes, Howden promotes personal and professional growth and encourages mentorship and training sessions within the team.

How does Howden accommodate employees' needs?

Howden is committed to providing reasonable accommodations, including flexible hours and hybrid working arrangements, to ensure that positions align well with employees' needs.

Is prior experience in the insurance brokerage background required?

Yes, having an insurance brokerage background with commercial experience is one of the requirements for this position.

What is the company's commitment to diversity?

Howden values diversity and seeks individuals who share their values, emphasizing that there is no specific "Howden type."

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Howden Group Holdings

We are an international insurance group with employee ownership at our heart.

Finance
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Howden Group Holdings is a leading international insurance group with employee ownership at its heart. Founded in 1994, it comprises Howden Broking and underwriting business DUAL. Howden Group Holdings’ businesses operate across Europe, Africa, Asia, the Middle East, Latin America, the USA, Australia and New Zealand.