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Team Leader - Covent Garden Piazza

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Puig

14d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You must have a strong background in niche fragrance or luxury, excel in customer service, possess excellent communication skills, and be highly organized.
  • You will analyze sales data, motivate your team, ensure excellent customer service, manage client relations, resolve complaints, train staff, oversee cash control, and assist with merchandising.

Requirements

  • Proven track record in a niche fragrance, beauty or luxury environment
  • Excellent customer service
  • Excellent communication and interpersonal skills
  • Highly organised

Responsibilities

  • Analyse available sales reports and data to determine the needs of the business and set business strategies
  • Continuously motivate sales team members to meet assigned sales and productivity goals
  • Ensure all Fragrance Consultants provide the highest level of customer service
  • Assist in the management of the client database and utilise information to increase sales and client contact
  • Resolve all client problems and complaints quickly and effectively
  • Support and assist in team member training
  • Understand and execute cash control procedures including: bank deposits, safe funds, petty cash
  • Collaborate with the Store Manager in areas of staffing levels, risk management, physical security, store cash controls, and inventory management
  • Assist in all merchandising directives and ensure execution of effective merchandising strategies

FAQs

What is the job title for this position?

The job title is Team Leader - Covent Garden Piazza.

Where is the job located?

The job is located in London, GB, specifically at the Covent Garden store for Penhaligon's.

What type of contract is being offered for this role?

This is a permanent job type.

What company is hiring for this position?

The hiring company is Puig, a major player in the worldwide fashion and beauty industry.

What are the main responsibilities of the Team Leader?

The Team Leader assists the management team, assumes the responsibilities of the Store Manager in their absence, achieves sales objectives, maintains high operational and merchandising standards, and builds motivated teams.

Is prior experience in the beauty or luxury industry required?

Yes, a proven track record in a niche fragrance, beauty, or luxury environment is required.

What skills are essential for this position?

Essential skills include excellent customer service, excellent communication and interpersonal skills, and being highly organized.

What benefits does Puig offer to its employees?

Puig offers a competitive compensation and benefits package, along with a range of learning and development opportunities and an entrepreneurial, creative, and welcoming work culture.

Does Puig have an equal opportunity employment policy?

Yes, Puig is an equal opportunity employer and considers all qualified applicants without regard to various protected characteristics.

How does Puig view diversity in the workplace?

Puig believes that diversity strengthens the company and helps better serve customers, fostering an inclusive environment where employees feel welcomed and valued.

A unique place to create, grow and make an impact

Retail & Consumer Goods
Industry
1001-5000
Employees
1914
Founded Year

Mission & Purpose

Puig is a home of Love Brands, within a family company, that furthers wellness, confidence and self-expression while leaving a better world. Since 1914, our company’s entrepreneurial spirit, creativity and passion for innovation have made Puig a challenger in the beauty and fashion world. Present in the fragrances and fashion, makeup and skincare categories, our house of Love Brands generates engagement through great storytelling that connects with people’s emotions and is reinforced by a powerful ecosystem of founders. Puig portfolio includes our brands Carolina Herrera, Paco Rabanne, Jean Paul Gaultier, Dries Van Noten, Nina Ricci, Byredo, Penhaligon’s, L’Artisan Parfumeur, Kama Ayurveda, Loto del Sur, Charlotte Tilbury, Uriage and Apivita. As well as the beauty licenses of Comme des Garçons Parfums, Christian Louboutin, Benetton, Antonio Banderas and Adolfo Dominguez, among others. At Puig we honor the values and principles put in place by three generations of family leadership. Today we continue to build on that legacy, through conscious commitments in our ESG Agenda (environmental, social and governance) aligned with the UN Sustainable Development Goals. In 2022 Puig recorded sales of €3,620 million. Puig sells its products in more than 150 countries and has offices in 30 of them.