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Team Leader - Health & Bodycare - Full Time

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Planet Organic Ltd

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Healthcare
  • London

AI generated summary

  • You must have a relevant nutrition qualification, leadership experience, excellent customer service skills, and a solid understanding of food hygiene and health practices.
  • You will lead customer experiences, provide health guidance, analyze sales, manage stock, train staff, ensure hygiene standards, and collaborate with your team for operational excellence.

Requirements

  • A qualification in Nutrition or a related field from an accredited institution.
  • Passionate about food, health, and well-being, with a proven track record of leadership.
  • Excellent customer service skills and a strong desire to cultivate a team-oriented atmosphere.
  • Previous experience in retail leadership or supervisory roles is preferred.
  • Strong understanding of food hygiene and health and safety practices in a retail and hospitality environment.

Responsibilities

  • Lead by example to ensure every customer experience is fun, educational, and rewarding.
  • Provide expert guidance to customers on improving or maintaining their health and general wellbeing through nutritional supplements, natural skincare, and lifestyle products.
  • Analyse sales and wastage and send reports to senior management as requested.
  • Place orders and manage stock to ensure optimal inventory levels.
  • Train new starters and lead their progression, fostering an environment of learning and growth.
  • Collaborate with your team to manage daily tasks effectively, stepping into various roles as needed to ensure operational excellence.
  • Analyse sales performance and customer feedback to drive continuous improvement in service delivery.
  • Maintain high standards of food hygiene and enforce health and safety guidelines to ensure a safe and clean environment for both customers and staff.

FAQs

What qualifications are required for the Team Leader position?

A qualification in Nutrition or a related field from an accredited institution is required.

What are the key responsibilities of a Team Leader in Health & Bodycare?

The key responsibilities include leading the team to ensure exceptional customer experiences, providing expert guidance on health and wellbeing products, analyzing sales and wastage, managing stock, training new team members, and maintaining high standards of food hygiene and safety.

Is previous retail leadership experience necessary for this role?

Yes, previous experience in retail leadership or supervisory roles is preferred for this position.

What benefits are offered to Team Leaders at Planet Organic?

Benefits include a 35% colleague discount across all stores, excellent opportunities for career development, 28 days of holiday per year (pro-rata), access to a salary sacrifice scheme, and discounted life assurance, dental, and travel insurance.

How does Planet Organic view health and sustainability?

Planet Organic believes in promoting health for communities by providing organic, natural, and sustainable products, along with ethical business practices.

What is emphasized in terms of customer service for this position?

The position emphasizes ensuring that every customer experience is fun, educational, and rewarding.

What kind of work environment can I expect as a Team Leader?

You can expect a team-oriented atmosphere that fosters learning and development, with a strong commitment to staff growth and operational excellence.

Are there opportunities for career advancement in this role?

Yes, there are excellent opportunities for career development and progression from day one.

What type of products will I be providing guidance on?

You will provide guidance on nutritional supplements, natural skincare, and lifestyle products.

How important is food hygiene and safety in this role?

Maintaining high standards of food hygiene and enforcing health and safety guidelines is very important to ensure a safe and clean environment for both customers and staff.

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Planet Organic Ltd

The original organic supermarket, where good advice and hand-selected produce has always been part of the service.

Retail & Consumer Goods
Industry
201-500
Employees
1995
Founded Year

Mission & Purpose

Planet Organic is a retailer focused on offering a wide range of organic and natural products, including groceries, health and beauty items, and supplements. Their ultimate mission is to promote healthier lifestyles by providing high-quality, sustainable, and ethically sourced products. The company's purpose is to support the well-being of their customers and the environment, fostering a community centred around health, sustainability, and organic living.