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Team Leader Operations

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Concentrix

7d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
  • Gurgaon

AI generated summary

  • You should have a relevant degree, 1-3 years of experience in banking (credit card preferred), strong communication skills, and be a motivated leader who can mentor and multi-task effectively.
  • You will supervise, coach, and evaluate team members, ensure KPIs are met, conduct meetings, manage attendance, and support program initiatives while promoting company values and policies.

Requirements

  • Graduation in related field with one to three years of relevant experience preferred (Banking – credit card preferred)
  • Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions
  • Prior experience in the Credit card domain - preferred.
  • Highly motivated individuals with skills to develop and coach team members to achieve performance expectations
  • Work well under pressure and follow through on items to completion
  • Strong communication skills, both written and verbal
  • Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables
  • Ability to mentor, coach and provide direction to team members
  • Willingness to work in a flexible schedule
  • Educational qualification – Graduation

Responsibilities

  • Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements
  • Regularly impart effective coaching to team members, enabling consistent high performance delivery monthly
  • Identify performance related issues, develop an action plan for improvement and implement corrective action
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectations
  • Communicate expectations to employees and provide timely updates
  • Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities
  • Stay current on internal work processes, policies and procedures. Attend required manager development training
  • Promote CNX values- walk the talk and lead by example
  • Exercise independent judgment and discretion in the performance of the said main function to implement management policies
  • Support and manage the program together with other Team Leaders and Managers
  • Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
  • Manage team members on a regular basis and write and deliver performance appraisal.

FAQs

What is the main responsibility of the Team Leader Operations?

The main responsibility of the Team Leader Operations is to supervise the day-to-day activities of a team, ensuring high performance, monitoring attendance, and addressing performance-related issues as per organizational policies.

What qualifications are needed for this position?

A graduation in a related field is required, along with one to three years of relevant experience, preferably in the banking sector, especially in credit cards.

Is prior experience in the credit card domain necessary?

While not mandatory, prior experience in the credit card domain is preferred for this role.

What key skills should a candidate possess for this role?

Candidates should have strong communication skills, the ability to mentor and coach team members, the capacity to work under pressure, and skills in multi-tasking and prioritization.

How frequently will team meetings be held?

Team meetings will be conducted regularly to ensure the expedient communication of relevant information and to organize team activities.

Are there any specific performance metrics that need to be met?

Yes, the service delivered to customers must meet contractual Key Performance Indicators (KPIs) and financial expectations.

Is there an opportunity for professional development in this role?

Yes, the Team Leader is expected to stay current on internal processes and policies and attend required manager development training.

What is the work schedule like for this position?

The position requires a willingness to work with a flexible schedule to meet business needs.

Is there any recruitment fee for applying to this position?

No, Concentrix does not ask candidates for any recruitment fees or processing fees in exchange for job offers.

Where is this position located?

The position is located at IND Gurgaon Building 14 - 11F, Tower D.

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Concentrix

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.