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Team Leader - Royal Free M&S Simply Food

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WHSmith

11d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You need retail or hospitality experience, team management skills, a passion for customer service, and the drive to meet targets while inspiring your team.
  • You will drive sales, inspire your team, ensure excellent customer experiences, model best practices, manage people effectively, and thrive under pressure in a fast-paced environment.

Requirements

  • For this kind of role, you need some retail or hospitality experience and to understand how to manage and motivate a team.
  • Ideally, you’ve worked in a business that’s just as fast-moving as ours.
  • With this background, you’ll know how to give great customer service, and your enthusiasm will inspire your team.
  • You’ll take pride in sharing your knowledge and seeing staff excel.
  • Ready to step up when the Store Manager’s not around, you’ll be determined, good with people and driven to meet targets.

Responsibilities

  • As Team Leader you’ll be responsible for driving sales, inspiring the teams and making sure every customer has a brilliant experience. That isn’t always easy in locations such as hospitals, so you’ll need to thrive on pressure. A role model for the team, you’ll show junior team members how it’s done. Tenacity, drive and good people management will go a very long way. With all this to think about, we make sure that there’s plenty of support available.

FAQs

What are the main responsibilities of a Team Leader at Royal Free M&S Simply Food?

As a Team Leader, you will be responsible for driving sales, inspiring team members, and ensuring that every customer has a great experience, particularly in a fast-paced environment like a hospital.

Is previous experience required for this role?

Yes, retail or hospitality experience is required, along with an understanding of how to manage and motivate a team.

What kind of work schedule can I expect?

The position offers flexible working hours but does not include night shifts. It is a full-time role with a total of 37.5 hours per week.

What benefits are offered for this position?

Benefits include discounts of up to 50% in High Street stores, access to other retailer discounts, childcare vouchers, a pension plan, and excellent training opportunities.

Is this position permanent?

Yes, the Team Leader position is a permanent role.

What is the salary for this role?

The salary for the Team Leader position is up to £21,300.00 per annum.

Where is this job located?

The job is located at Royal Free M&S Simply Food in London, with a specific postcode of NW3 2QG.

What kind of culture does the company promote?

The company promotes an open, idea-friendly culture that welcomes fresh thinking and encourages employees to share their ideas.

Are there opportunities for career advancement?

Yes, the company grows its people and provides opportunities for career advancement, indicating that there are no limits to where your career can go within WHSmith.

Does the role require handling customer service?

Yes, providing excellent customer service is a key part of the role, as you will need to ensure customers have a brilliant experience.

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WHSmith

The Global Travel Retailer

Retail & Consumer Goods
Industry
10,001+
Employees
1972
Founded Year

Mission & Purpose

WHSmith is a leading, global travel retailer with a smaller business located on UK high streets. Since 1792, we’ve grown and evolved into a globally recognised brand, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. Today, we have more than 1700 stores in over 30 countries across the globe, serving millions of customers every year, and you’ll find us at airports, railway stations, hospitals and on the high street. Each of our stores and formats is tailored to meet the needs of our customers journeys; we’re the trusted home of travel essentials for the world’s travelling customer. We already operate in over 100 airports around the globe and we’re continuing to expand with a growing presence of WHSmith at international airports, and the expansion of our US businesses – Marshall Retail Group for speciality retail and InMotion, our world-leading digital and tech accessories business in travel locations - into new markets. On the high street, we’ve supported generations of customers on their journeys through life with everything from learning to read, going to school, accessing essential Post Office services to finding a great book. And our fast-growing online brands offer our customers another convenient way to shop, with personalised gifts and cards from FunkyPigeon.com and bestselling books and stationery from WHSmith.co.uk. At the heart of our business are our people and our customers. As a diverse group of over 14,000 colleagues, we are all on the same journey to a better business. Whether our colleagues are based in our stores, our distribution centres or our support centres, we’re committed to providing the opportunity for each and every member of the WHSmith team to be themselves, build their skillset, and progress on their journey with us. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better.