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Team Manager

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Burberry

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Hamburg

AI generated summary

  • You must be fluent in local language and English, passionate about fashion, digitally savvy, aware of retail laws, flexible, and have luxury retail management experience with proven sales metrics.
  • You will lead and inspire the team, ensure exemplary customer service, uphold visual standards, enhance product knowledge, and drive recruitment and sales performance for commercial success.

Requirements

  • Local language plus English.
  • A passion for and interest in fashion, and a luxury ethos.
  • A digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites.
  • Awareness of local employment and retail legislation.
  • Flexible to work as required to meet store needs.
  • Experience in a luxury brand or in a luxury service and selling environment.
  • Retail Management experience appropriate to the role, to be assessed based on the size and complexity of previous roles. Metrics will include sales turnover and volume and the number and types of roles previously managed.

Responsibilities

  • Foster a deep passion for the Burberry brand, ensuring continuous engagement and knowledge across the store team.
  • Lead by example on the shop floor, acting as a brand ambassador and demonstrating Burberry behaviours.
  • Coach, monitor, and provide feedback to the team to deliver an exceptional customer experience.
  • Uphold a luxury environment, ensuring flawless execution of Visual Merchandising guidelines.
  • Focus on retaining and developing top talent within the store team.
  • Inspire, lead, and manage a high-performing and positive store team.
  • Drive team growth through recruitment, development, mobility, and succession planning.
  • Cultivate a learning culture, strengthening the team’s connection to the Burberry brand.
  • Ensure outstanding product knowledge across the team to enhance the customer experience.
  • Analyse sales performance, optimise inventory, and implement strategies to drive commercial success.

FAQs

What is the primary role of a Team Manager at Burberry?

The primary role of a Team Manager at Burberry is to support the Store Manager in driving category performance, overseeing the sales team to ensure exceptional customer experiences, achieving sales targets, providing real-time coaching, and upholding the Burberry Experience and Behaviours.

What qualifications are required for this position?

The position requires retail management experience appropriate to the role, ideally in a luxury brand or luxury service and selling environment, along with alignment to Burberry Store Management behaviours, and fluency in the local language plus English.

What characteristics does Burberry look for in a candidate?

Burberry looks for candidates who are service-focused, able to inspire others, commercially aware, skilled in developing talent, and driven to excellence, along with a passion for fashion and luxury ethos.

Is experience in retail management necessary for this role?

Yes, retail management experience is necessary and will be assessed based on the size and complexity of previous roles.

What kind of work culture does Burberry promote?

Burberry promotes a culture that values creativity, continuous learning, and a deep connection to the Burberry brand, aiming to cultivate a high-performing and positive team environment.

Are there opportunities for career development within the Team Manager role?

Yes, the Team Manager role includes opportunities for team growth through recruitment, development, mobility, and succession planning.

What are the measures of success for a Team Manager at Burberry?

Measures of success include performance against Burberry Store Management behaviours, sales and conversion rates, Burberry Experience and data capture scores, and shrinkage levels.

Is bilingualism a requirement for this position?

Yes, candidates should be fluent in the local language plus English.

Where is the Team Manager position located?

The Team Manager position is located in Hamburg, Germany.

Does Burberry provide equal employment opportunities?

Yes, Burberry is an Equal Opportunities Employer and treats all applications equally, recruiting purely based on skills and experience.

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Burberry

Fashion & Arts
Industry
10,001+
Employees
1856
Founded Year

Mission & Purpose

Born from innovation, Burberry is a global luxury brand with a rich British heritage. Founded in 1856, our brand is underpinned by our founder’s passion for the outdoors. Thomas Burberry invented the innovative rain-ready fabric gabardine to protect explorers from the elements. In doing so, he created the foundation for the iconic Burberry trench coat, which remains core to the business even today. Guided by our history of exploration and our shared belief that ‘creativity opens spaces’, our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. As a values-driven brand, we are committed to creating the next generation of sustainable luxury and believe that diversity, equity and inclusion are essential to fulfilling our purpose. Fostering an inclusive culture where differences are valued and embraced enables us to be more creative, engaged and make a more meaningful contribution to the world around us.