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Team Manager

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Waitrose & Partners

22d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Facilities Management
  • Truro

AI generated summary

  • You must ensure high availability and merchandising standards, manage store operations, and have experience supervising a team in a fast-paced, customer-focused environment.
  • You will lead and motivate your team, enhance customer service, manage operations for sales and profitability, ensure store standards, and promote a culture of continuous learning.

Requirements

  • You'll ensure consistently high levels of availability and exceptional merchandising standards as well as delivering an efficient, legal, and secure store operation. You'll take responsibility for the operational activity.
  • Experience of supervising a team in a fast-moving, customer focused environment

Responsibilities

  • As Partners - members of the Partnership - it's our responsibility to ensure our success for the future.
  • We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible.
  • It's an ethos each and every Partner works by and you'll carry into your own role too.
  • As a Team Manager you'll be responsible for influencing, motivating and guiding a team whilst driving the shop forward.
  • You will contribute to the overall performance of our unique brand through exceptional shop keeping and line management skills.
  • You'll be a proactive role model for delivering superb customer service, overseeing the shop floor, to ensure our customers get the best experience.
  • At times you'll manage the entire day to day operation to optimise sales, profitability, customer satisfaction and minimising wastage.
  • Equally you'll promote a culture of continuous learning and delivering an outstanding Partner experience by unlocking their full potential.
  • You'll ensure consistently high levels of availability and exceptional merchandising standards as well as delivering an efficient, legal, and secure store operation.
  • You'll take responsibility for the operational activity.

FAQs

What are the main responsibilities of a Team Manager?

As a Team Manager, you will be responsible for influencing, motivating, and guiding your team, overseeing shop operations, optimizing sales and profitability, ensuring exceptional customer service, and promoting a culture of continuous learning among team members.

What qualifications are necessary for the Team Manager position?

The essential qualification required is experience supervising a team in a fast-moving, customer-focused environment.

What benefits do Team Managers receive?

Team Managers enjoy a 25% discount at John Lewis, 20% discount at Waitrose, a competitive pension scheme with matching contributions, excellent work-life balance, and flexible working options, among other benefits.

Are background checks required for this role?

Yes, all successful candidates will undergo a 5-year reference check, a 5-year financial probity check, and a DBS check, conducted by a third-party registered body.

How should I prepare my application?

When preparing your application, ensure you have an up-to-date CV, consider printing the job description for reference, and note that it is advisable to apply early as vacancies may close due to high application volumes.

Is customer service a key focus for this role?

Yes, delivering superb customer service is a core responsibility of the Team Manager, as ensuring an exceptional customer experience is vital to the shop's overall performance.

Is there a possibility of flexible working hours?

Yes, the Partnership emphasizes an excellent work-life balance, including a focus on well-being and a commitment to flexible working arrangements.

What does the phrase "continuous learning" entail in this role?

Promoting a culture of continuous learning involves unlocking the full potential of team members through training, development opportunities, and encouraging personal growth to enhance overall performance.

How can I find out more about the benefits offered?

You can find more detailed information about the extensive range of benefits by visiting the Partnership’s website under the 'About the Partnership; Benefits' section.

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Waitrose & Partners

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Retail & Consumer Goods
Industry
10,001+
Employees
1904
Founded Year

Mission & Purpose

Waitrose & Partners is a British supermarket chain that offers a wide range of high-quality groceries, including fresh produce, meat, dairy, bakery items, and specialty products. Their ultimate mission is to provide customers with superior food and exceptional service, creating a delightful shopping experience. Waitrose's purpose is to promote sustainable and ethical practices by sourcing responsibly, supporting local producers, and reducing environmental impact, while also ensuring the well-being and development of their employees as partners in the business.