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Team Manager - Quality, Alexa Shopping OPTIMA

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Amazon

1mo ago

  • Job
    Full-time
    Senior Level
  • Data
    Business, Operations & Strategy
  • Barcelona

AI generated summary

  • You need a Bachelor’s, 6+ years' experience (2+ in stakeholder mgmt), strong English, analytical skills, leadership, Business Analytics, Six Sigma/Green Belt, MBA, and a European language.
  • You will manage a team, prioritize work, ensure quality delivery, track metrics, improve processes, and oversee hiring and development through ongoing training and feedback.

Requirements

  • A Bachelor’s Degree with relevant experience of 6+ years with 2+ years of stakeholder management
  • Excellent English (written & oral), strong organizational skills and detail oriented
  • Strong analytical, problem-solving, and critical-thinking skills
  • Comfortable working in a fast paced, highly collaborative, dynamic work environment
  • Willingness to support several projects at one time, and to accept re-prioritization as necessary
  • Demonstrated leadership with a bias towards action and ownership
  • Business Analytics experience
  • Six Sigma/Green Belt Certification
  • MBA
  • Speaker of any European language (in addition to English)

Responsibilities

  • Manage day to day operations with a team of Data Associates, Sr.Associates and Data Specialists
  • Manage work prioritization and delivery based on business needs
  • Ensure high quality delivery under aggressive deadlines
  • Plan capacity and commit to volume by managing resources, queue, shift management, cross training, and leave management
  • Track weekly/monthly metrics and process reviews with internal and external stakeholders across time zones
  • Maximize productivity and process efficiency through process standardization, strong process documentation, supervision, analysis and performance feedback on a periodic basis
  • Initiate and lead process improvement projects, presents solution proposals, and implement them to other applicable/in-scope operational areas
  • Own team’s hiring, performance and development through performance metrics, training, feedback and coaching on an ongoing basis

FAQs

What is the educational requirement for the Team Manager position?

A Bachelor's Degree is required for the Team Manager position.

How many years of relevant experience are required for this role?

A minimum of 6 years of relevant experience is required, with at least 2 years in stakeholder management.

What skills are essential for the Team Manager role?

Essential skills include excellent English communication (written and oral), strong organizational skills, attention to detail, strong analytical and problem-solving skills, and the ability to work in a fast-paced, collaborative environment.

Is experience in people management necessary for this position?

Yes, 2+ years of people management experience is required for this role.

What are the main responsibilities of the Team Manager?

Main responsibilities include managing day-to-day operations, work prioritization, ensuring high-quality delivery under deadlines, planning capacity, tracking metrics, process improvement, and owning team hiring and development.

Are there any preferred qualifications for this position?

Yes, preferred qualifications include business analytics experience, Six Sigma/Green Belt Certification, an MBA, and speaking any European language in addition to English.

Will there be opportunities for process improvement in this role?

Yes, the Team Manager will initiate and lead process improvement projects and implement solutions across applicable operational areas.

How is the performance of team members evaluated?

Team performance is evaluated through performance metrics, ongoing feedback, coaching, and training.

Does Amazon have a commitment to diversity in hiring for this position?

Yes, Amazon believes that employing a diverse workforce is central to its success and welcomes applications from all members of society, regardless of various factors such as age, gender, or race.

Where can I find more information about Amazon's privacy policies?

More information about Amazon's privacy policies can be found in their Privacy Notice, which is available [here](https://www.amazon.jobs/en/privacy/eu).

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.