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Hollywood Bowl Group Plc

Sep 4

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Brighton & Hove

AI generated summary

  • You need great customer service skills, energy for a fast-paced environment, teamwork, flexibility in hours, and basic literacy and numeracy.
  • You will welcome customers, host parties, serve food and drinks, provide excellent customer service, and support the customer journey, possibly working in the kitchen as needed.

Requirements

  • Great customer service, with the ability to communicate at all levels
  • High energy and the ability to work in a fast-paced environment
  • A friendly, supportive and helpful team player
  • Flexibility with working hours and shift patterns
  • Basic literacy and numeracy skills

Responsibilities

  • - You will be at the very centre of the customer's journey
  • - Welcoming customers at reception
  • - Hosting parties on the lanes
  • - Serving food & drink from our bar and diner
  • - Providing professional and engaging customer service
  • - Ensuring customers have an enjoyable, excellent value-for-money experience
  • - Providing support and adding value at every stage of the customer journey
  • - May be required to work in the Kitchen

FAQs

What are the primary responsibilities of a Team Member at Hollywood Bowl Group?

As a Team Member, you will welcome customers, host parties, serve food and drinks, and ensure that customers have an enjoyable experience throughout their visit.

What type of training will I receive?

You will receive a thorough induction and ongoing training to help you succeed in your role, including access to apprenticeship programs and in-house management training.

What are the typical working hours for this position?

Typical shifts may vary but generally include weekday AM (09:00 - 17:00), weekday PM (17:00 - 00:00), weekend AM (09:00 - 18:00), and weekend PM (16:00 - 01:00).

Is there a possibility for career advancement?

Yes! There are opportunities for career development, including apprenticeship programs and in-house management training which can help you fast track your career.

What benefits do Team Members receive?

Team Members receive benefits such as extra pay opportunities, ongoing training, discounted food, free game vouchers, access to an Employee Assistance Programme, and enhanced parental leave benefits, among others.

Do I need to have prior customer service experience?

While prior experience is helpful, it is not strictly required. A passion for great customer service and a friendly demeanor are essential.

Are there age restrictions for certain shifts?

Yes, Team Members under the age of 18 may be expected to work until midnight but not later.

Will I need to work during holidays?

Yes, the leisure industry is busiest during evenings, weekends, and public school holidays, so availability during those times is desired.

Is flexibility in scheduling required for this position?

Yes, flexibility with working hours and shift patterns is important for success as a Team Member.

Are there opportunities to give back to the community?

Yes, upon completing your induction, a £15 donation is made to the company's dedicated charity partner in your name.

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Hollywood Bowl Group Plc

Lets Roll

Entertainment & Media
Industry
1001-5000
Employees
2010
Founded Year

Mission & Purpose

Bowling. Mini golf. Arcades and more. People across the UK come to us to celebrate their special days and enjoy their time off. If you can make every experience memorable for them and fun for you, this is the place to be. So, what’s it like to be part of the Hollywood Bowl Group? In three words: supported, family, fun. From our Team Members to Managers, everyone can thrive off of each other every single day. Working together to motivate, progress and make the best possible experience for our people and our customers. Our amazing teams are at the heart of our business, ensuring that through impeccable service, knowledge and a high-energy approach, our customer experience is the best it can be. However, our dedication doesn’t stop there. We are as passionate about our employees as we are about our customers. We build our teams with the most energetic and engaging individuals who share our values and are proud to be part of our culture. In return, we provide them with a fun and supportive environment with opportunities to develop a fulfilling and rewarding career.