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Team Member - Tills & Grocery

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You should have strong customer service skills, a passion for food and health, understanding of food hygiene, and ideally some retail experience, though it's not essential.
  • You will enhance customer experiences, assist with product knowledge, handle transactions, uphold hygiene standards, and collaborate with your team on daily tasks across various areas.

Requirements

  • Excellent customer service skills & willingness to learn.
  • Passionate about food, health and well-being.
  • Strong understanding of food hygiene and health and safety practices in a retail and hospitality environment.
  • Previous experience in retail preferred but not essential.

Responsibilities

  • Make every customer experience fun, educational and rewarding.
  • Familiarise yourself with the products sold in store, be able to direct customers in store, and describe the benefits of organic and natural products.
  • Serve customers at till points, process cash and card transactions.
  • Maintain high standards of food hygiene and follow health and safety guidelines to ensure a safe and clean environment.
  • Work as part of a team to get daily tasks done, this may involve working in areas outside of your normal duties.

FAQs

What are the primary responsibilities of a Team Member in the Tills & Grocery department?

The primary responsibilities include serving customers at the till, processing transactions, providing knowledgeable guidance on organic and natural products, collaborating with the team to complete daily tasks, and maintaining high standards of food hygiene and safety.

Is previous retail experience required for this role?

Previous experience in retail is preferred but not essential.

What skills are important for a candidate applying for this position?

Important skills include excellent customer service skills, a willingness to learn, a passion for food, health and well-being, and a strong understanding of food hygiene and health and safety practices.

What benefits does Planet Organic offer to Team Members?

Benefits include a 35% colleague discount across all stores, excellent opportunities for career development, 28 days holiday per year (pro-rata), access to a salary sacrifice scheme for discounted products, discounted life assurance, dental and travel insurance, and a company pension scheme.

How does Planet Organic define health in relation to their business?

Planet Organic defines health as providing organic, natural, and sustainable products, offering advice and guidance from trained experts, and acting sustainably and ethically as a business.

What is the work environment like for this role?

The work environment involves working as part of a team in a retail space, with a focus on customer interaction, maintaining high standards of hygiene, and supporting each other in completing daily tasks.

Are there opportunities for career growth within Planet Organic?

Yes, there are excellent opportunities for career development and progression from day one of employment.

Is training provided for new Team Members?

Yes, new Team Members are supported from day one as they begin their journey with Planet Organic, which typically includes training.

The original organic supermarket, where good advice and hand-selected produce has always been part of the service.

Retail & Consumer Goods
Industry
201-500
Employees
1995
Founded Year

Mission & Purpose

Planet Organic is a retailer focused on offering a wide range of organic and natural products, including groceries, health and beauty items, and supplements. Their ultimate mission is to promote healthier lifestyles by providing high-quality, sustainable, and ethically sourced products. The company's purpose is to support the well-being of their customers and the environment, fostering a community centred around health, sustainability, and organic living.