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Teamassistent (w/m/d) Kundenservice - Vollzeit - Berlin Lichtenberg

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IKEA

2mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Berlin

AI generated summary

  • You have service experience or are eager to learn, communicate openly, embrace change, love helping others, possess solid social skills, and can communicate in English and German (B1-B2).
  • You ensure customer satisfaction, optimize workflows, reduce wait times, provide accurate information, assist in staff planning, and deliver quick, service-oriented solutions.

Requirements

  • Du hast Berufserfahrung im Bereich Service oder bist Quereinsteiger*in mit dem Wunsch dich mit IKEA fachlich und persönlich weiterzuentwickeln.
  • Als kommunikative Persönlichkeit stehst du für Dialog und Transparenz - dein Wissen gibst du gern weiter.
  • Du lernst gerne dazu und bist offen für neue Situationen oder Veränderungen.
  • Du bist gerne Dienstleister*in und lebst den Servicegedanken.
  • Stets ein Lächeln im Gesicht, kann dich nichts aus der Ruhe bringen.
  • Zu deinen sozialen Kompetenzen und deiner Überzeugungskraft gehört ein offenes und aktives Zugehen auf Menschen.
  • Du hast Englisch Grundkenntnisse.
  • Du kannst sicher auf Deutsch kommunizieren (Level B1-B2).

Responsibilities

  • Du sorgst dafür, dass sich die Kund*innen bei IKEA rundum wohl fühlen und sie einfach, bequem und familienfreundlich einkaufen können.
  • Du optimierst in Abstimmung mit deinem Teamleiter oder deiner Teamleiterin die Arbeitsabläufe, um den Service für unsere Kund*innen im Einrichtungshaus ständig zu verbessern.
  • Du entwickelst gemeinsam in deinem Team Maßnahmen zur Verkürzung der Wartezeiten und stellst die richtigen Kundeninformationen an den richtigen Stellen zur Verfügung.
  • Du unterstützt deinen Teamleiter oder deine Teamleiterin bei der Planung des Personaleinsatzes.
  • Du findest immer eine schnelle, unkomplizierte und serviceorientierte Lösung für jede Herausforderung in deinem Bereich.

FAQs

What is the location of the Teamassistent position?

The position is located in Berlin Lichtenberg.

What are the working hours for this role?

The working hours are an average of 38 hours per week, distributed over 5 days from Monday to Saturday in early, middle, and late shifts.

Is this position full-time or part-time?

This position is full-time with a permanent contract.

How is the salary structured for this position?

The salary is based on the retail tariff, including a 13th month salary as Christmas pay, vacation pay, and additional benefits such as a 15% employee discount.

Are there any language requirements for this role?

Yes, candidates should have basic knowledge of English and be able to communicate in German at Level B1-B2.

Do employees get a fixed day off each month?

Yes, employees have at least one Saturday off per month.

What kind of customer service experience is preferred?

Experience in service roles is preferred, but career changers with a willingness to develop within IKEA are also welcome.

What are some of the responsibilities of the Teamassistent position?

Responsibilities include ensuring customer satisfaction, optimizing workflows with the team leader, developing measures to reduce waiting times, and providing quick and service-oriented solutions.

Is there any support for professional development?

Yes, IKEA offers various development opportunities to support career growth within the company.

How can candidates apply for the position?

Candidates can apply online by submitting their complete application documents via the specific job listing.

What benefits does IKEA offer to its employees?

IKEA offers a tariff-based salary, additional social benefits, a full 13th month salary as Christmas pay, employee discounts, a staff restaurant, bike leasing, and many other perks.

Is there any special consideration for disabled applicants?

Yes, candidates with disabilities or equal status will be given preferred treatment if they meet the necessary requirements.

The IKEA vision is to create a better everyday life for the many people

Retail & Consumer Goods
Industry
10,001+
Employees
1943
Founded Year

Mission & Purpose

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business is operated through a franchise system. Today, 12 different groups of companies market and sell the IKEA product range under franchise agreements with Inter IKEA Systems B.V. Any jobs published on this page are offered by different companies operating under the IKEA Trademark. IKEA was founded in Sweden in 1943.

Culture & Values

  • Togetherness

    Togetherness is at the heart of the IKEA culture. We are strongest when we trust each other, pull in the same direction and have fun together.

  • Caring for people and planet

    We want to be a force for positive change. We have the possibility to make a significant and lasting impact — today and for the generations to come.

  • Cost-consciousness

    As many people as possible should be able to afford a beautiful and functional home. We constantly challenge ourselves and others to make more from less without compromising on quality.

  • Simplicity

    A simple, straightforward and down-to-earth way of being is part of our Smålandic heritage. It is about being ourselves and staying close to reality. We are informal, pragmatic and see bureaucracy as our biggest enemy.

  • Renew and improve

    We are constantly looking for new and better ways forward. Whatever we are doing today, we can do better tomorrow. Finding solutions to almost impossible challenges is part of our success and a source of inspiration to move on to the next challenge.

  • Different with a meaning

    We are not like other companies and we don’t want to be. We like to question existing solutions, think in unconventional ways, experiment and dare to make mistakes - always for a good reason.

  • Give and take responsibility

    We believe in empowering people. Giving and taking responsibility are ways to grow and develop as individuals. Trusting each other, being positive and forward-looking inspires everyone to contribute to development.

  • Lead by example

    We see leadership as an action, not a position. We look for people’s values before competence and experience. People who ‘walk the talk’ and lead by example. It is about being our best self and bringing out the best in each other.