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Technical Account Manager

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Dunbia

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Research & Development
  • Dunfermline

AI generated summary

  • You need 2 years in a technical customer role in food, HND in food science, clean driving license, FMCG knowledge, HACCP experience, strong communication skills, and PC proficiency.
  • You will manage technical communications, ensure product compliance, handle non-conformances, conduct inspections, analyze KPIs, liaise with teams, and support product development initiatives.

Requirements

  • 2 years of experience working in a related customer facing technical role in the food industry / food manufacturing
  • A minimum of a HND in a food science, food technology or a related discipline
  • Full clean driving licence
  • Demonstrable knowledge of the FMCG supply chain / quality assurance and UK retailer industry essential with preference given to candidates with previous experience in dealing with major UK multiples and in particular red meat
  • Experience with HACCP, Allergen Management systems and food labelling a definite advantage
  • A proven track record in dealing with the key aspects of the role as defined above.
  • Excellent communication skills together with a can do attitude;
  • Willingness to travel to customer meetings together with other sites and Retail stores throughout UK and Ireland;
  • Strong interpersonal skills as the role will involve interfacing with major retailers and other internal and external customers;
  • A high level of motivation, be career driven and self-disciplined with ability to meet strict deadlines;
  • PC proficiency

Responsibilities

  • Act as a key technical contact between Customer Technical and Dunbia Departments, managing information relating to food safety, quality and legality together with customer brand standards, technical business plans and associated projects etc.
  • Manage all relevant raw material, product specifications and Quality Attribute Sheets for related products;
  • Working as part of a customer facing team with commercial and NPD contacts with a view to customer account development;
  • Liaison between all relevant departments within the business to ensure that customer requirements are communicated and being adhered to;
  • Management and communication of relevant technical KPIs to Dunbia and the relevant customers
  • Management and communication of relevant technical business plans and relevant technical projects;
  • Utilisation and control of data on relevant customer information management systems, will include but not limited to shelf-life, raw material specs, relevant risk assessments and other due diligence information
  • Conduct product checks and inspections and report accordingly to ensure any product produced adheres to customer specification;
  • Deal with any non-conformances and work with management to initiate the appropriate corrective actions;
  • Review artwork in advance of products launches to ensure that labels are complete, accurate, legal, meeting customer, technical and operational requirements;
  • Liaise with NPD to assist with product presentations to customer / product development approval, production handovers and product launches;
  • Maintain and update relevant retail price lists & communicate such to the business
  • Participate in site Allergen Management Programme ensuring that raw materials are in line with customer, Dunbia and legal requirements together with the risk assessments and record keeping thereof;
  • Collect and analyse data on relevant key performance indicators such as, customer complaints, store complaints, sales together with management of complaints reduction programme with site management and report accordingly;
  • Other associated technical duties.

FAQs

What is the primary role of a Technical Account Manager at Dunbia?

The primary role is to act as a key technical contact between Customer Technical and Dunbia Departments, managing information related to food safety, quality, and customer brand standards.

What educational qualifications are required for this position?

A minimum of a HND in food science, food technology, or a related discipline is required.

How much experience is necessary for applicants?

Applicants must have at least 2 years of experience working in a related customer-facing technical role in the food industry or food manufacturing.

Is knowledge of HACCP and allergen management systems beneficial for this role?

Yes, experience with HACCP, allergen management systems, and food labeling is considered a definite advantage.

Will the Technical Account Manager need to travel for customer meetings?

Yes, the role requires a willingness to travel to customer meetings as well as other sites and retail stores throughout the UK and Ireland.

What are some of the key responsibilities of the Technical Account Manager?

Key responsibilities include managing technical liaison with key UK supermarket accounts, conducting product inspections, dealing with non-conformances, and collaborating with the NPD team for product launches.

What technical skills are expected from candidates applying for this position?

Candidates should have demonstrable knowledge of the FMCG supply chain, quality assurance, and proficiency in PC skills.

What benefits are offered to employees in this role?

Benefits include enhanced holidays, free on-site parking, subsidized canteen options, a pension scheme, life assurance cover, and ongoing training and progression opportunities.

Is there any specific experience preferred for candidates applying for this role?

Preference is given to candidates with previous experience dealing with major UK multiples, particularly in the red meat sector.

What personal qualities are desirable for a Technical Account Manager?

Desirable qualities include excellent communication skills, strong interpersonal skills, a can-do attitude, high motivation, and the ability to meet strict deadlines.

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Dunbia

Consistent quality meat products from sustainable sources

Retail & Consumer Goods
Industry
1001-5000
Employees
1976
Founded Year

Mission & Purpose

Dunbia is one of Europe's leading food manufacturers supplying quality meat products for national and international retail, commercial and foodservice markets. Our desire to create better food naturally is the driving force behind everything we do and ensures we maintain a consistent focus on quality, value and success for our customers. Headquartered in Dungannon NI, Dunbia, a division of Dawn Meats is a highly integrated company operating from fifteen sites strategically located throughout the UK. Dunbia operates technically advanced production facilities with state-of-the-art machinery and complex IT systems. Specialists in manufacturing excellence we have the capacity and capability to process a wide and flexible range of beef, pork and lamb products as high volume value lines or bespoke premium products. Reputed as a center of excellence for innovation Dunbia's award-winning New Product Development team push the boundaries of innovation to develop creative meal concepts and ready-to-cook convenience products. Dunbia adopts a focused approach to Corporate Social Responsibility and it is embedded in our everyday business activities. Our environmental management team ensure that all our facilities operate to the strictest of standards and in full compliance with legislation. Dunbia strives for excellence across all areas of the business and adopts the principles of quality, integrity and customer satisfaction. Manufacturing specialists Dunbia produces a wide and varied range of products that can be tailored to suit individual customer needs and to suit all quality tiers.