FAQs
What is the primary responsibility of the Technical Advisor – National Retail?
The primary responsibility is to deliver professional technical service and expertise to customer partners in National Retail, developing inspirational finished goods and providing high-end technical support to maintain and grow business relationships.
Where is the Technical Advisor position based?
The Technical Advisor position is based in Montreal, Canada, specifically at the Montreal Innovation Centre.
What types of products will the Technical Advisor focus on?
The Technical Advisor will focus on finished goods in Bakery, Patisserie, and Chocolate, creating concepts based on global and local trends as well as customer needs.
What kind of support will the Technical Advisor provide to customers?
The Technical Advisor will provide world-class technical support, including product demonstrations, training sessions, troubleshooting, and assistance with new retail location openings.
What qualifications are required for the Technical Advisor role?
A secondary training and/or education in Bakery, Patisserie, or Chocolate, along with hands-on experience in a retail environment, is required. Excellent English communication skills are essential, and French is an asset.
How will the Technical Advisor contribute to new product development?
The Technical Advisor will contribute to the development process by advising on product characteristics for new products, supporting business development teams, and assisting in market tests and product launches.
What are the travel requirements for the Technical Advisor position?
The Technical Advisor should be flexible to travel up to 40%, primarily within Canada and the USA, with some travel to Europe as needed.
What are some key skills needed for the Technical Advisor role?
Key skills include strong knowledge of ingredients, processes, and equipment, excellent planning and organizational skills, consulting and selling skills, and the ability to communicate effectively and influence others.
What type of approach is emphasized for the Technical Advisor role?
A customer-centric approach is emphasized, with a focus on building relationships and providing tailored solutions to meet customer needs.
Will the Technical Advisor work collaboratively with other teams?
Yes, the Technical Advisor will closely collaborate with business development, sales, marketing, and R&D teams to achieve shared goals.
How important are networking and relationship-building for this role?
Networking and relationship-building are crucial, as the Technical Advisor is expected to maintain a network of schools, machinery manufacturers, retailers, and professional bakery organizations.