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Technical Advisor National Retail

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Puratos

2mo ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
  • Montréal

AI generated summary

  • You must have bakery/patisserie/chocolate training, hands-on retail experience, strong English skills, customer focus, teamwork, planning skills, and the ability to travel up to 40%.
  • You will develop product concepts, provide customer training and support, troubleshoot issues, promote products, collaborate on innovations, maintain the Innovation Center, and build industry networks.

Requirements

  • A Secondary training and/or education in Bakery/Patisserie/Chocolate
  • Hands-on experience in the Bakery/Patisserie/Chocolate sector, within a retail environment
  • Language skills: Excellent oral and written English, French is an asset.
  • Customer-centric approach
  • Computer skills and ability to use professional tools (SAP CRM, O365, etc.)
  • Strong knowledge on ingredients, process & equipment and finished goods
  • Willing to share knowledge with colleagues and customers
  • Collaborative team player: respect others, helpful, open minded
  • Proven planning and organization skills with excellent attention to detail
  • Consulting and selling skills
  • Ability to find solutions to complex problems
  • Flexibility to travel up to 40%. Majority of travel in Canada and USA, with some travel to EUR
  • Strong communication skills and strong influential presenter
  • Independent with a commercial approach

Responsibilities

  • Develop inspirational finished goods and concepts: Actively look for customer needs and market trends and translates these into inspirational products. Create finished goods, recipes and concepts in close collaboration with the business development teams. Share recipes with customers and colleagues through multiple communication media. Responsible to develop concepts in Bakery, Patisserie and Chocolate and to continue to build skills in BU’s.
  • Delight Customers: Give finished product demonstrations with Puratos products. Create close relationship with the customers, both in Puratos Innovation Centres and in customer locations. Organize and/or give training sessions. Participate and/or manage seminars & events in conjunction with Sales, Marketing and R&D. Trouble shooting at key retail customers stores to support them in solving issues in their daily production in a timely manner. Participate to store opening for new retail locations, train staff, contribute actively to ideation session for the event and for the assortment of finished goods if needed. Provide world-class technical support to the National Retailer(s) in all aspects of work.
  • Business development activities: Promote the focus products according to the Puratos Product Strategy. Support industrial manufacturers on production lines to support triangular sales launches. Troubleshooting on industrial lines to support our customers. Maintain existing business and develop new business by identifying opportunities and threats at customer. Positively influence purchase orders from retail customers by great product demonstrations and highlighting our high-quality differentiating product range. Contribute to marketing events. Identify new product opportunities at customer(s) and create finished goods concepts accordingly.
  • Build and share knowledge and experience: Help colleagues and customers build technical knowledge on Puratos products, technologies and solutions. Stay up to date on new technologies, machinery/equipment, trends and techniques and share with other technical advisors. Share learnings, wins, best practices with team members, both locally and internationally. Analyse financial reports and prepare sales budgets. Help grow Puratos Magic internally and externally.
  • New product development and innovations: Contribute early on to the development process in close collaboration with the Sales, R&D and Marketing departments. Give technical advice on the product characteristics that need to be included in the new product development. Advise on how the products are being used and how they can provide increased value to our customer. Support the business development teams in positioning the product range and determine gaps. Contribute to new product launches (product testing, pictures & video’s, market tests, etc). Contributes to product development by advising on industry practices (tender for retail, machinery and equipment at industrial, semi-industrial and artisan customers). Follow-up and report customer activities in CRM and reporting tools provided.
  • Maintain Innovation Center: Work with the management team East in the definition and execution of a strategy for the use of the Montreal Innovation Centre. Assist in maintaining or arranging for maintenance of equipment, purchase supplies and recommend any new needs for the space as needed with collaboration of IC Manager. Work with other Montreal IC team members to create a harmonious shared space. Follow all required Puratos guidelines for Innovation Centres. Follow 5S principles in keeping space clean and tidy with the highest standards.
  • Network building: Continually build customer knowledge and relationships. Develop and maintain a network of schools, machinery manufacturers, retailers, professional bakery organizations. Develop and contribute to the internal international technical community.
  • Responsible for any other assignment given by the direct superior.

FAQs

What is the primary responsibility of the Technical Advisor – National Retail?

The primary responsibility is to deliver professional technical service and expertise to customer partners in National Retail, developing inspirational finished goods and providing high-end technical support to maintain and grow business relationships.

Where is the Technical Advisor position based?

The Technical Advisor position is based in Montreal, Canada, specifically at the Montreal Innovation Centre.

What types of products will the Technical Advisor focus on?

The Technical Advisor will focus on finished goods in Bakery, Patisserie, and Chocolate, creating concepts based on global and local trends as well as customer needs.

What kind of support will the Technical Advisor provide to customers?

The Technical Advisor will provide world-class technical support, including product demonstrations, training sessions, troubleshooting, and assistance with new retail location openings.

What qualifications are required for the Technical Advisor role?

A secondary training and/or education in Bakery, Patisserie, or Chocolate, along with hands-on experience in a retail environment, is required. Excellent English communication skills are essential, and French is an asset.

How will the Technical Advisor contribute to new product development?

The Technical Advisor will contribute to the development process by advising on product characteristics for new products, supporting business development teams, and assisting in market tests and product launches.

What are the travel requirements for the Technical Advisor position?

The Technical Advisor should be flexible to travel up to 40%, primarily within Canada and the USA, with some travel to Europe as needed.

What are some key skills needed for the Technical Advisor role?

Key skills include strong knowledge of ingredients, processes, and equipment, excellent planning and organizational skills, consulting and selling skills, and the ability to communicate effectively and influence others.

What type of approach is emphasized for the Technical Advisor role?

A customer-centric approach is emphasized, with a focus on building relationships and providing tailored solutions to meet customer needs.

Will the Technical Advisor work collaboratively with other teams?

Yes, the Technical Advisor will closely collaborate with business development, sales, marketing, and R&D teams to achieve shared goals.

How important are networking and relationship-building for this role?

Networking and relationship-building are crucial, as the Technical Advisor is expected to maintain a network of schools, machinery manufacturers, retailers, and professional bakery organizations.

Puratos

Offering bakery/patisserie/chocolate products and application expertise for artisans, industry, retailers and QSR.

Manufacturing & Electronics
Industry
5001-10,000
Employees
1919
Founded Year

Mission & Purpose

Puratos is an international group, which offers a full range of innovative food ingredients and services for the bakery, patisserie and chocolate sectors. We serve artisans, retailers, industrial and food service companies in over 100 countries around the world. Our headquarters are located in Belgium, where the company was founded in 1919. At Puratos, we believe that food has extraordinary power in our lives. We do not take such a responsibility lightly. This is why we aim to help customers be successful with their business, by turning technologies and experience gathered from food cultures around the world into new opportunities. Together, we move the planet forward by creating innovative food solutions for the health and well-being of people everywhere.