Logo of Huzzle

Home

Matches

Explore

Manage

Technical Associate, Workvivo - Cork

image

Zoom

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Cork

AI generated summary

  • You should have customer-facing experience, SQL skills, the ability to resolve queries, lead IT calls, provide empathetic support, anticipate customer needs, and guide users on features.
  • You will support customers by troubleshooting issues, building resource repositories, conducting IT calls for configuration, addressing queries, and sharing insights for product improvement.

Requirements

  • Experience in a similar role or customer-facing role.
  • Experience with SQL and experience writing SQL queries.
  • Able to resolve customer queries in a professional and timely manner.
  • Experience with identifying trends in customer issues and knowledge-sharing with the wider team.
  • Able to lead IT calls with our customers' technical teams to set up and configure SSO & User Provisioning.
  • Be able to provide best in class support by communicating with empathy to drive issues to resolution.
  • Be able to provide support and guidance to customers on Workvivo features and capabilities to drive high value.
  • Be able to work proactively, anticipating customer questions and building trust.

Responsibilities

  • As a Technical Associate at Workvivo, your role involves supporting customers by addressing queries and troubleshooting technical issues. You will also build a repository of resources and become an expert on our platform. Additionally, you will represent the Voice of the Customer, sharing insights with the Product team for continual improvement. Your responsibilities will include conducting IT calls with customers' technical teams to configure Single Sign-On and User Provisioning, address queries, and identify issue trends.

FAQs

What is the primary role of a Technical Associate at Workvivo?

The primary role of a Technical Associate involves supporting customers by addressing queries and troubleshooting technical issues while also building a repository of resources and representing the Voice of the Customer.

What skills are required for this position?

Required skills include experience in a customer-facing role, proficiency with SQL and writing SQL queries, ability to resolve queries professionally, and the capability to lead IT calls for configuring SSO & User Provisioning.

What kind of team will I be working with?

You will be part of the Customer Operations team at Workvivo, which focuses on enhancing employee experiences and fostering workplace culture.

How does Workvivo prioritize customer satisfaction?

Workvivo prioritizes customer satisfaction by committing to enhancing employees' working lives across diverse industries globally and continually seeking insights from customers for product improvements.

Is experience with SQL necessary for this role?

Yes, experience with SQL and writing SQL queries is a necessary requirement for this role.

Will I need to conduct IT calls with customers?

Yes, you will be responsible for leading IT calls with customers' technical teams to set up and configure Single Sign-On and User Provisioning.

What is the work style for this position?

The work style for this role is hybrid, which includes both office and remote work environments.

What kind of benefits does Workvivo offer?

Workvivo offers a variety of perks and benefits designed to support employees' physical, mental, emotional, and financial health, as well as assistance with work-life balance.

Does Workvivo promote diversity and inclusion?

Yes, Workvivo is committed to diversity and inclusion, ensuring that unique contributions are considered and respected in the workplace, and they do not discriminate based on various factors including race, gender identity, and disability status.

How can I request accommodations during the interview process?

If you require assistance navigating the interview process due to a medical disability, you can submit an Accommodations Request Form, and a team member will reach out to you.

image

Zoom

Bringing the world together, one connection at a time.

Technology
Industry
5001-10,000
Employees
2011
Founded Year

Mission & Purpose

Zoom is a leading provider of video communication and collaboration solutions. Their platform allows people to connect and communicate remotely through high-quality video and audio conferencing, online meetings, webinars, and virtual events. With a user-friendly interface and robust features, Zoom enables individuals and organisations to stay connected, collaborate effectively, and engage with others regardless of their location. Zoom's ultimate mission is to make video communications frictionless and accessible to everyone, empowering people to connect, communicate, and collaborate seamlessly across the globe.

Benefits

  • Employee Stock Purchase Plan (ESPP)

  • Long-Term Sickness & Disability: 75% of basic annual salary after 13 weeks of incapacity

  • Cash Plan: reimbursement for out-of-pocket expenses relating to healthcare needs such as dental and optical

  • Private Medical (fully medically underwritten): includes inpatient, outpatient, and virtual GP services. This plan includes Vitality Wellness and discount programs.

  • Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance