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Technical Consultant - PMX (US Hours)

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MRI Software

10d ago

  • Job
    Full-time
    Mid & Senior Level
  • Data
    IT & Cybersecurity
  • Cape Town
  • Quick Apply

AI generated summary

  • You need client focus, attention to detail, strong organization skills, familiarity with databases, SQL experience, communication skills, and a degree or equivalent experience.
  • You will gather client needs, convert them into technical specs, train on the MRI Toolkit, migrate databases, install products, conduct data conversions, create reports, and collaborate with teammates.

Requirements

  • Client focus and a passion for quality
  • Dedicated and conscientious with an attention to detail
  • Strong organization, project, and time management skills
  • Familiarity with working with databases
  • Previous experience with SQL preferred
  • Previous experience in programming a plus
  • Professional communication skills with the ability to confidently articulate technical concepts to non-technical people and train others
  • Bachelor’s degree or equivalent work experience
  • Previous experience in customer/client service or consulting is helpful

Responsibilities

  • Work with clients to understand their needs.
  • Turning business requirements into technical requirements and documented specifications.
  • Presenting solutions to stakeholders (non-technical audiences) and soliciting constructive feedback.
  • Train clients in the MRI Toolkit.
  • Migrate client database to MRI Cloud.
  • Install MRI product to self-hosted client Servers.
  • Complete data conversions from source software’s to MRI.
  • Create reports using both MRI Toolkit and SSRS reporting.
  • Learning from, and sharing knowledge and skills with your teammates to improve internal processes and impact.

FAQs

Do we support remote work?

Yes, we operate a hybrid working model with 3 days of working from home per week.

What are the working hours for this position?

This position will support the US region and will require working US hours from 2:30 PM to 11 PM SA time, and until 12 PM during daylight saving time.

Is prior experience with SQL required for this job?

Previous experience with SQL is preferred but not strictly required.

What type of training will I be providing to clients?

You will be training clients in the MRI Toolkit.

Are there opportunities for professional development?

Yes, we offer tuition reimbursement schemes to further your professional development.

What benefits does MRI Software offer for parental leave?

MRI Software provides a Parental Leave benefit designed to allow you to spend quality time with your new arrival(s).

Is experience in customer service or consulting helpful for this role?

Yes, previous experience in customer/client service or consulting is considered helpful.

Will I be required to migrate client databases?

Yes, one of the responsibilities includes migrating client databases to the MRI Cloud.

What kind of perks can I expect working at MRI Software?

Perks include office breakfasts, quarterly lunches, virtual social events, and employee resource groups.

How many annual leave days do employees receive?

Employees enjoy 25 days of annual leave plus public holidays, in addition to 16 hours of "Flex Time Off" to be used whenever and however you choose!

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MRI Software

Transforming the way communities live, work and play through open and connected real estate software solutions.

Technology
Industry
1001-5000
Employees

Mission & Purpose

MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI’s comprehensive, flexible, open and connected platform empowers owners, operators and occupiers in commercial and residential property organizations to innovate in rapidly changing markets. MRI has been a trailblazer in the PropTech industry for over five decades, serving more than two million users worldwide. Through leading solutions and a rich partner ecosystem, MRI gives real estate companies the freedom to elevate their business and gain a competitive edge.