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Technical Product Analyst

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McDonald's

6d ago

  • Job
    Full-time
    Senior Level
  • Data
    IT & Cybersecurity
  • Chicago
  • Quick Apply

AI generated summary

  • You must have strong communication skills, 3+ years in SQL, experience with Jira, Confluence, and agile teams, plus knowledge in software development, data migration, and user experience design.
  • You will contribute to feature development, write user stories, collaborate with teams, support testing, verify releases, and address customer issues with innovative solutions.

Requirements

  • Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
  • Excellent written and verbal communication skills: able to present facts, thoughts, and ideas in a clear, concise, and manner to senior stakeholders.
  • Knowledgeable about software development / programming due to the technical nature of the role.
  • Skills with Office, Microsoft Excel, stored procedures or other data tooling
  • Demonstrated capabilities working in Jira and Confluence.
  • Capability working with customers, presentations, and participating in requirements sessions.
  • Understanding of the complete software implementation lifecycle - including data requirements gathering, dataset migration, data reconciliation, and move to production.
  • Ability to collaborate with cross-organizational partners, both corporate and in the market, to define requirements and resolve data issues.
  • Capable of experience mapping, transforming, and loading data from source to target software systems.
  • 3+ years professional experience with SQL or similar RDBMS architecture.
  • Has some experience in change and design initiatives, covering areas such as operations, IT, and product development.
  • Experience designing (Power Bi/Tableau) reports with either relational data or big data.
  • Experience with GitHub, Python
  • Experience in user centric designs to drive the right customer journey outcomes.
  • 5+ years of product execution / technical business analyst experience with a Bachelor’s degree or 3+ years relevant experience and a Master’s degree.
  • Experience with data migration, integration development, report building, or software development.
  • Experience defining user experience needs, writing epics, stories, and acceptance criteria in any automation scripting language such as Gherkin etc.
  • Direct experience working in an Agile team.

Responsibilities

  • Contributes to features from conceptualization through implementation and through maintenance and support.
  • Has input into the functional design of the business requirements in a manner well understood by the developers and provide acceptance criteria.
  • Writes epics, user stories, acceptance criteria in automation scripts and participate in all agile events of the product group as a team member.
  • Collaborates with other product teams, technical architects, developers, and tech leads to understand the technology roadmap for modernization.
  • Verifies the results of testing and raise defects/issues against the features owned.
  • Supports the end-to-end testing of the feature and provides sign-off for the code release into production.
  • Validates the production release by working with business users using test accounts in production environment.
  • Builds and maintains strong working relationships with multiple diverse collaborators across the company.
  • Understands customer issues, converting them into problem statements and provides out of box solutions thru design thinking.

FAQs

What is the primary role of the Technical Product Analyst at McDonald's?

The primary role of the Technical Product Analyst is to identify insights and opportunities that lead to the overall reduction of support requests, maintain/improve the data warehouse, and support workflows that enable these capabilities within the Global Technology Infrastructure & Operations team.

What qualifications are required for this position?

Required qualifications include a willingness to live by McDonald's values, excellent communication skills, knowledge of software development or programming, skills with tools like Microsoft Excel and Jira, and experience with data migration and integration.

What experience is preferred for the Technical Product Analyst role?

Preferred qualifications include 3+ years of professional experience with SQL or RDBMS architecture, some experience in change and design initiatives, report designing experience with Power BI/Tableau, GitHub, Python, and a user-centric design background.

Is experience working in an Agile team necessary?

Yes, direct experience working in an Agile team is required for this position.

How many years of experience are required for this job?

Candidates should have 5+ years of product execution or technical business analyst experience with a Bachelor’s degree, or 3+ years relevant experience and a Master’s degree.

Does McDonald's provide equal employment opportunities?

Yes, McDonald's is an equal opportunity employer committed to promoting an inclusive work environment and prohibits discrimination and harassment of any kind in the workplace.

What tools will I be expected to use in this role?

Candidates will be expected to use tools such as Microsoft Excel, Jira, Confluence, and may also have experience with data visualization tools like Power BI or Tableau, as well as programming tools like GitHub and Python.

Will the Technical Product Analyst have to work with other teams?

Yes, the role involves collaboration with other product teams, technical architects, developers, and tech leads to understand technology roadmaps and resolve data issues.

Is there room for growth in this role?

Yes, this position offers access to compelling career paths for technologists and opportunities to participate in the transformation of infrastructure and operations products and services within McDonald's.

What does the job description emphasize about the use of technology?

The job description emphasizes the critical role technology plays in improving customer, crew, and employee experiences at McDonald’s, and how technology will be leveraged to support the organization's growth strategy.

McDonald's

We’re serving up McDonald’s person by person. City by city. One community at a time. See our stories here.

Retail & Consumer Goods
Industry
10,001+
Employees
1955
Founded Year

Mission & Purpose

McDonald's is a global fast-food chain known for its iconic burgers, fries, and beverages. Since its founding in 1940, McDonald's has focused on delivering consistent, high-quality food with quick service in a family-friendly environment. Their mission is to provide a convenient, enjoyable dining experience for customers worldwide, emphasizing innovation and community engagement. McDonald’s aims to be the world’s best quick-service restaurant by maintaining quality, affordability, and accessibility.