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Technical Service Engineer- Bioscience

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Thermo Fisher Scientific

Yesterday

  • Job
    Full-time
    Mid & Senior Level
  • Science
  • Madrid
    Remote

AI generated summary

  • You need a B.S. in a related field, life sciences background, problem-solving skills with lab instruments, Flow Cytometry experience, and proficiency in English plus French or German.
  • You will provide customer support for instrument inquiries, collaborate with teams, manage service requests, document activities, and focus on remote resolutions for optimal customer satisfaction.

Requirements

  • B.S. (or equivalent experience) or higher in science/engineering or a related field.
  • Professional background in life sciences, cell biology, biomedical engineering, or related subjects.
  • Proven ability to diagnose and resolve problems on electronic and mechanical instrumentation in a scientific laboratory environment, with a focus on remote resolution.
  • Application experience with Flow Cytometry.
  • Preferred application experience with Cell Sorting.
  • Excellent analytical, interpersonal, and communication skills, with the ability to explain complex technical issues in a clear and concise manner.
  • Proficiency in both verbal and written communication in English, as well as a good command of French or German.
  • Basic software skills and computer literacy.

Responsibilities

  • Excel in delivering outstanding customer support through effectively resolving instrument hardware and software related inquiries. Engage with customers via phone, email, and remote support tools to ensure their satisfaction.
  • Collaborate across functions within the organization to optimize instrument performance and ensure the success of our customers.
  • Work closely with Applications Support and Field Service Engineers to prioritize activities and ensure a successful outcome.
  • Represent the company in a positive, professional manner in all dealings with Thermo Fisher Scientific customers, both external and internal.
  • Manage service requests and administrative responsibilities.
  • Acts within our general policies, business processes and procedures (PPP) and local procedures and rules.
  • Customer relationship management, written documentation of service activities, and effective interaction and communication with internal personnel, manufacturing, and sales.
  • Contributes to achieve specific Global Service & Support (GSS) related targets as defined for revenue, profit, service order volume, etc.
  • Responsibilities include:
  • Direct technical/hardware support assistance for customers.
  • Focus on remote resolution and dispatch avoidance.
  • Prioritize customer experience and allegiance.
  • Support continuous improvement projects as requested.
  • Other duties as assigned.

FAQs

What is the work schedule for the Technical Service Engineer position?

The work schedule is standard, Monday to Friday.

Where is the Technical Service Engineer position located?

The position is located in Madrid.

What are the primary responsibilities of the Technical Service Engineer?

Responsibilities include delivering customer support for instrument hardware and software inquiries, collaborating with internal teams, managing service requests, and ensuring a positive customer experience.

What type of technical expertise is required for this role?

Expertise in Flow Cytometry and Cell Sorting is required, along with the ability to diagnose and resolve issues related to electronic and mechanical instrumentation.

What level of education is needed for this position?

A B.S. (or equivalent experience) or higher in science/engineering or a related field is required.

Is previous experience in life sciences necessary?

Yes, a professional background in life sciences, cell biology, biomedical engineering, or related subjects is required.

What language skills are essential for the Technical Service Engineer role?

Proficiency in both verbal and written communication in English is essential, along with a good command of French or German.

Are there opportunities for professional development within the company?

Yes, Thermo Fisher Scientific provides resources and opportunities for employees to make significant contributions and further their careers.

What related experience is preferred for this position?

Preferred experience includes application experience with Cell Sorting in addition to Flow Cytometry.

Does Thermo Fisher Scientific provide support for continuous improvement projects?

Yes, the role involves supporting continuous improvement projects as requested.

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Thermo Fisher Scientific

The World Leader In Serving Science

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.