FAQs
What is the job title for this position?
The job title is Technical Support Representative 1.
What are the primary responsibilities of a Technical Support Representative 1?
The primary responsibilities include receiving and responding to technical customer service requests via telephone, email, chat, or SMS, resolving inquiries related to POS products, and maintaining accurate records of all inquiries handled.
What are the minimum qualifications required for this role?
The minimum qualifications include a High School Diploma or equivalent, at least 2 years of technical support experience, and experience in troubleshooting hardware/software devices.
Is prior experience in the payments industry required for this position?
No, while industry knowledge is desired, it is not explicitly required; the company is willing to provide training.
Where is this position based?
This position is based onsite in Vertis North, Quezon City.
Does this role require working on a shift or rotational schedule?
Yes, the role requires an amenability to shifting or rotational schedules.
What type of supervision will I receive in this role?
You will work under close supervision, following established procedures and receiving detailed instructions on all tasks.
What skills are necessary for this position?
Necessary skills include basic computer skills, the ability to develop payments industry knowledge, and basic research abilities to resolve customer inquiries.
Is there an opportunity for career growth within the company?
Yes, there is an opportunity for career growth as you build your knowledge of POS products and customer service procedures through ongoing training.
Is Global Payments an equal opportunity employer?
Yes, Global Payments Inc. is an equal opportunity employer and provides equal employment opportunities without regard to various protected characteristics.