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Technical Trainer(Training Content Creation)

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AMCS Group

2mo ago

  • Job
    Full-time
    Senior Level
  • Education & Teaching
  • Cebu City

AI generated summary

  • You should have a relevant degree or experience, technical support expertise, strong product knowledge, excellent communication skills, experience in training material creation, and effective organizational skills.
  • You will design technical training programs, create engaging materials, simplify complex content, collaborate on training needs, assess effectiveness, and refine content based on feedback.

Requirements

  • Bachelor's degree in a relevant field or equivalent work experience.
  • Proven experience in technical support or a related field.
  • Strong knowledge of the products, services, and technologies the technical support team handles.
  • Excellent communication and presentation skills.
  • Demonstrated ability to create engaging and effective training materials.
  • Experience with instructional design and adult learning principles.
  • Detail-oriented with strong organizational and time management skills.

Responsibilities

  • Design and develop comprehensive technical training programs aligned with the organization's goals and objectives.
  • Create training materials, including manuals, presentations, videos, and online resources.
  • Design, develop, and publish in-app guides and other product adoption materials.
  • Simplify technical content from multiple sources into consumable walk throughs, in-app guides, or smart tips to encourage and enable product adoption.
  • Produce content, particularly product walkthroughs and guides, that is easy to understand and use.
  • Collaborate with technical support managers to identify training needs and gaps in knowledge or skills.
  • Stay updated on industry trends, product updates, and customer feedback to incorporate relevant information into training programs.
  • Implement assessment methods to measure the effectiveness of training programs.
  • Collect feedback from trainees and use it to refine and improve training content and delivery.

FAQs

What is the primary role of the Technical Trainer?

The primary role of the Technical Trainer is to design and develop comprehensive technical training programs, create training materials, and ensure effective product adoption through clear content delivery.

What qualifications are needed for this position?

A Bachelor's degree in a relevant field or equivalent work experience, proven experience in technical support, strong communication skills, and experience with instructional design and adult learning principles are required.

What types of training materials will I be responsible for creating?

You will be responsible for creating manuals, presentations, videos, online resources, in-app guides, product walkthroughs, and other adoption materials.

How will the effectiveness of the training programs be measured?

The effectiveness of training programs will be measured through assessment methods and by collecting feedback from trainees to refine and improve the training content and delivery.

Who will I collaborate with to identify training needs?

You will collaborate with technical support managers to identify training needs and gaps in knowledge or skills.

What is the company’s focus or mission?

The company's focus is on delivering technology solutions that facilitate a carbon-neutral future, specifically through innovative SaaS solutions that enhance efficiency and sustainability in resource-intensive industries.

What benefits are offered to employees?

Benefits include health insurance, a shuttle service, complimentary on-site food and coffee, allowances, access to a learning and development platform, 15 days of vacation leave, 15 days of sick leave, and a hybrid work arrangement.

Is there any specific experience required related to the products and services?

Yes, a strong knowledge of the products, services, and technologies that the technical support team handles is important for this role.

What kind of work environment can I expect?

You can expect a hybrid work environment that supports a flexible work-life balance.

How many customers does the company currently serve?

The company currently serves over 5,000 customers across 23 countries.

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AMCS Group

Sustainability that means business

Technology
Industry
1001-5000
Employees
2003
Founded Year

Mission & Purpose

AMCS Group specializes in technology solutions for the waste and recycling industry. They provide software and hardware solutions to optimize operations, enhance efficiency, and support sustainable practices. Their mission is to deliver innovative, integrated technology that improves waste management processes and promotes environmental sustainability.