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Technician

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  • Job
    Full-time
    Junior, Mid & Senior Level
  • Construction & Surveying
    Engineering
  • Conroe

Requirements

  • Current & Valid Driver's License
  • Personal Hand Tools
  • Manufacturer Certification (Boat or Engine)
  • Internal & external customer satisfaction.
  • Timeliness & quality of repair work.
  • Low percentage of "come backs"
  • Accuracy of work orders. Including parts
  • Professionalism & teamwork.

Responsibilities

  • - Complete designated work in a timely, competent & professional manner.
  • - Accurately diagnose & repair problems with boats & motors (commensurate with experience level).
  • - Coordinate with parts manager on parts that are needed to ensure timeliness of job completion.
  • - Document all work & parts on repair order. Cause and Correction/ All Parts
  • - Assist with pickup & delivery of boats as needed.
  • - Maintain & protect the interior & exterior of the boat as it is being serviced.
  • - Notify Service Manager of any discrepancies or problems immediately upon discovery.
  • - Attend applicable service schools to maintain certification & for continuing educational requirements.
  • - Handle any customer inquiries promptly & courteously.
  • - Return all replaced parts to parts/warranty dept so claim may be filed.
  • - Return boat to lot with Cover and Protected
  • - Maintain a spotless work environment. Keep bay clean
  • - Assist with special events as needed.
  • - Maintain an orderly, clean, & professional work area.
  • - The above job description is intended to serve as a guideline for performance & is not intended to limit individual initiative; duties & responsibilities may change periodically.

FAQs

What are the primary responsibilities of a Service Technician?

The primary responsibilities include diagnosing and repairing boats, motors, and trailers, coordinating with the parts manager, documenting work and parts on repair orders, maintaining the cleanliness of the work area, and handling customer inquiries.

Is a valid driver's license required for this position?

Yes, a current and valid driver's license is required.

Do I need to provide my own tools?

Yes, personal hand tools are required for this position.

Are there opportunities for professional development in this role?

Yes, technicians are expected to attend applicable service schools to maintain certification and fulfill continuing educational requirements.

What is the company's stance on equal employment opportunities?

One Water Marine provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Is a drug screening or background check part of the hiring process?

Yes, drug screening and background checks are required.

What qualifications are expected from a Service Technician?

Qualifications include a current and valid driver's license, personal hand tools, manufacturer certification (for boats or engines), and a focus on customer satisfaction and quality of work.

What measures are taken to ensure customer satisfaction?

Technicians are expected to handle customer inquiries promptly and courteously and maintain a low percentage of service "come backs" through quality repairs.

How should technicians document their work?

Technicians should document all work and parts on the repair order, including cause and correction, as well as all parts used.

What is expected in terms of workspace maintenance?

Technicians are expected to maintain a spotless work environment and keep their work bay clean and orderly.

NASDAQ: ONEW

Retail & Consumer Goods
Industry
1001-5000
Employees
2015
Founded Year

Mission & Purpose

OneWater Marine is a premier marine retailer that specialises in selling new and pre-owned recreational boats, marine products, and related services. They operate a network of dealerships across the United States, offering a diverse range of boat brands and types, from luxury yachts to smaller leisure vessels. OneWater Marine is dedicated to delivering exceptional customer experiences by providing high-quality products and services tailored to the needs of boating enthusiasts. Their ultimate goal is to lead the marine retail industry by cultivating long-term customer relationships and promoting a lifestyle that embraces the joys of boating.

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