FAQs
What are the primary responsibilities of a Service Technician?
The primary responsibilities include diagnosing and repairing boats, motors, and trailers, coordinating with the parts manager, documenting work and parts on repair orders, maintaining the cleanliness of the work area, and handling customer inquiries.
Is a valid driver's license required for this position?
Yes, a current and valid driver's license is required.
Do I need to provide my own tools?
Yes, personal hand tools are required for this position.
Are there opportunities for professional development in this role?
Yes, technicians are expected to attend applicable service schools to maintain certification and fulfill continuing educational requirements.
What is the company's stance on equal employment opportunities?
One Water Marine provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.
Is a drug screening or background check part of the hiring process?
Yes, drug screening and background checks are required.
What qualifications are expected from a Service Technician?
Qualifications include a current and valid driver's license, personal hand tools, manufacturer certification (for boats or engines), and a focus on customer satisfaction and quality of work.
What measures are taken to ensure customer satisfaction?
Technicians are expected to handle customer inquiries promptly and courteously and maintain a low percentage of service "come backs" through quality repairs.
How should technicians document their work?
Technicians should document all work and parts on the repair order, including cause and correction, as well as all parts used.
What is expected in terms of workspace maintenance?
Technicians are expected to maintain a spotless work environment and keep their work bay clean and orderly.