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Technician (f/m/d)

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Digital Realty

14d ago

  • Job
    Full-time
    Mid Level
  • IT & Cybersecurity
    Facilities Management
  • Germany
    Remote

AI generated summary

  • You must have a vocational qualification, 3 years in a tech field, skills in fiber and network installations, customer service, and be fluent in German with advanced English.
  • You will provide 24x7 technical support, handle client requests, set up and uninstall Cross Connects, perform equipment migrations and maintenance, and ensure effective communication on progress.

Requirements

  • Vocational qualification in a technical field or local equivalent education (IT Technician, IT System Administrator)
  • Minimum 3 years of experience in a technical or electrical environment
  • Skilled in optical fiber installations, wiring networks, electrical wiring, network configurations
  • Skilled in customer communication and handling customer requests / complaints
  • Skilled in service-oriented: software, tasks handling and administration
  • Fluent in German and advanced level in English

Responsibilities

  • Works in a shift pattern, provides technical customer support through technical interventions requested by the client 24x7
  • Receives and handles client requests received from the service planning department and the ECSC department
  • Sets up and deinstalls Cross Connects through cabling, installation, documentation and testing
  • Remote Hands (Hands & Eyes) support which includes:
  • Customer equipment migration through labeling, installations, documentation and testing
  • Emergency maintenance of customer infrastructure (reboot, reset, handle connectivity issues)
  • Special maintenance requests (e.g. simple repairs, equipment exchange, technical measurements)
  • Professional maintenance support (e.g. complex repairs, full equipment installation and configuration)
  • Makes sure that the client and the ECSC are informed about the work progress and the delivery of any value added service
  • Follows up on customer termination requests and questions
  • Customer request Reporting and administration in the internal system

FAQs

What is the primary responsibility of the Technician (f/m/d)?

The primary responsibility of the Technician is to handle customer requests for remote hands services and the installation/de-installation of cross connects, ensuring customers can run their infrastructure without interruptions.

What kind of shifts does this role require?

The Technician works in a shift pattern and provides technical customer support 24x7 through technical interventions requested by clients.

What types of tasks will the Technician perform?

The Technician will perform tasks such as setting up and de-installing Cross Connects, providing Remote Hands (Hands & Eyes) support, emergency maintenance, and professional maintenance support for customer infrastructure.

What qualifications are needed for this position?

A vocational qualification in a technical field or local equivalent education is required, along with a minimum of 3 years of experience in a technical or electrical environment.

Is experience with optical fiber installations necessary?

Yes, candidates should be skilled in optical fiber installations, wiring networks, electrical wiring, and network configurations.

What language skills are required for the position?

Fluency in German and an advanced level of English are required for the role.

How does the Technician handle customer requests?

The Technician is skilled in customer communication and responsible for handling customer requests and complaints, ensuring that the client and the ECSC are informed about work progress.

What kind of development opportunities does Digital Realty provide?

Digital Realty offers plenty of development opportunities for employees to build a rewarding and successful career within the organization.

What work environment does Digital Realty promote?

Digital Realty promotes a supportive and inclusive environment where employees can bring their whole self to work and collaborate with colleagues from different business areas.

How many data centers does Digital Realty operate globally?

Digital Realty operates over 300 facilities in 50+ metros across 28 countries on 6 continents.

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Digital Realty

Technology
Industry
1001-5000
Employees

Mission & Purpose

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data "meeting place". Digital Realty enables its customers with the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 27 countries on six continents.