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Territory Account Manager, Uber Eats, Portugal

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Uber

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Portugal
    Remote

AI generated summary

  • You need 1-3 years in account management, strong empathy, strategic thinking, excellent organization, analytical skills, and fluency in Portuguese and English. Flexibility to travel is essential.
  • You will drive growth by developing restaurant partnerships, enhancing offerings, building relationships, and identifying opportunities in your area to boost Uber Eats performance.

Requirements

  • Track record in account management or in a client-facing role, and the willingness to learn. Minimum of 1-3 year experience in a sales / account management role is required
  • Incredible empathy: You will be an advocate for Uber's users and passionate about the community experience.Calm under pressure. You have excellent organizational skills, integrity, and great follow-through on tasks.
  • Ability to take initiatives: You work independently and easily adapt to constantly-changing work environment
  • Think strategically: You analyze restaurant needs to both unlock opportunities and creatively problem-solve
  • Passion: You love Uber. You are driven by being at the forefront of a highly visible, fast-growing brand
  • Organisational skills: You'll handle many complex and urgent issues at once to efficiently resolve a large number of problems and inquiries
  • Analytical skills: You'll carry on analysis and creatively find solutions. Experience with Excel, Google Sheets, Google Presentations, and Salesforce a plus
  • Team player: You'll contribute to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users
  • Hustle: You'll take ownership of Uber Eats growth and delight our restaurant partners
  • Language: Exceptional speaking, reading comprehension and writing skills, both in Portuguese and English
  • Travel: You'll be flexible to travel across the country to meet your restaurant accounts
  • Stakeholder management, Negotiation and Consultancy will be a plus

Responsibilities

  • As a Territory Account Manager, you will be in charge of developing Uber Eats in specific areas and/or cities, both on the topline (orders and clients growth) and bottom line (average basket), with a strong focus on the restaurant dimension. You'll have to drive business performance in your Area.
  • You will identify key restaurants to acquire to keep enriching the selection already available on Uber Eats, and coordinate with our dedicated sales team to make sure you close the deal. You'll have to build the best restaurant offering.
  • You will create long-term relationships with the restaurant accounts in your area, ultimately maximizing their financials, marketing efforts, engagement and satisfaction. You'll be a key influence in their delivery business.
  • You will acquire an extensive knowledge of the area and cities to identify further options to keep developing Uber Eats (opening hours extension, new suburbs to cover...).
  • Act as an ambassador of Uber Eats mission, brand, and product.

FAQs

What is the primary focus of the Territory Account Manager role at Uber Eats in Portugal?

The primary focus of the Territory Account Manager role is to develop Uber Eats in specific areas or cities, concentrating on both order and client growth, as well as enhancing the restaurant offerings.

What kind of experience is required for this position?

A minimum of 1-3 years of experience in a sales or account management role is required.

Are there specific skills necessary for this role?

Yes, essential skills include account management experience, empathy, initiative, strategic thinking, organizational skills, analytical capabilities, teamwork, ownership, and fluency in both Portuguese and English.

Is travel expected in this position?

Yes, flexibility to travel across the country to meet restaurant accounts is required.

How important is local knowledge for this role?

Local knowledge is crucial as it helps identify opportunities for developing Uber Eats, such as extending opening hours and covering new suburbs.

Will I be working independently or as part of a team?

You will be working both independently and as part of a team, contributing to a synergistic work environment where team members learn from one another.

Is experience with specific software important for this job?

Yes, experience with Excel, Google Sheets, Google Presentations, and Salesforce is a plus.

What is the overall mission of Uber Eats as stated in the job description?

The overall mission of Uber Eats is to deliver the best food from local spots, enhancing community experiences and convenience through their platform.

How does the company view the relationship with restaurant partners?

The company views the relationship with restaurant partners as critical and seeks to build long-term partnerships that maximize financials, marketing efforts, engagement, and satisfaction.

Is there a strong emphasis on customer experience in this role?

Yes, there is a strong emphasis on empathy and customer experience, as the role requires advocating for Uber's users and ensuring a positive experience for restaurant partners.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness