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Tesco Travel Money Advisor

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Travelex

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Manchester
  • Quick Apply

AI generated summary

  • You must be numerically proficient, IT savvy, a great communicator, and have a strong desire to succeed and positively impact others.
  • You will build customer relationships, advise on travel money needs, process foreign exchange transactions, meet performance goals, and ensure compliance with legal standards.

Requirements

  • Numerically proficient – You’ll need to have a firm grasp of numbers as you’ll be handling large amounts of cash and covering vast amounts of currency regularly daily
  • IT proficient – You’ll be dealing with computers and in house till systems and ordering systems throughout the day. You will receive full training on our systems, however a basic understanding will give you a great start.
  • Great Communicator - You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
  • Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

Responsibilities

  • Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination
  • Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently.
  • Delivering on key performance goals both procedural, operational and customer focused
  • Utilising your keen eye for detail to process daily online FX request and deliveries
  • Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures

FAQs

What are the working hours for the Tesco Travel Money Advisor position?

The position is part-time, requiring 16 hours per week with flexible shifts available between Monday and Sunday.

What is the hourly salary for this role?

The hourly salary for the Tesco Travel Money Advisor position is £12.50, with the potential to earn a monthly bonus.

What benefits are offered to employees in this role?

Employees receive a range of benefits including private medical and dental insurance, discounted health products, employee wellness programmes, flexible hours, 25 days of holiday (pro-rata), a pension plan with Scottish Widows, and opportunities for bonuses.

What kind of experience or skills are needed for this position?

Candidates should have numeracy skills for handling cash, IT proficiency for using in-house systems, strong communication skills for building customer relationships, and a desire to succeed in providing exemplary service.

What does the interview process entail?

The interview process includes an initial screening call, an online interview with a numerical test, a face-to-face meeting at the bureau, and a subsequent offer or feedback based on the visit.

Is there room for career growth in this position?

Yes, there are opportunities for overtime and progression within the Travelex team, as well as the potential to gain additional holiday days over time.

Can I receive support for wellness while working in this role?

Yes, the company offers employee wellness programmes that provide guidance on various aspects of wellbeing, including physical, mental, and financial health.

Is this position suitable for individuals looking for flexible work hours?

Absolutely! The role offers flexible hours and shift patterns to accommodate various lifestyles.

Are there any specific compliance procedures I need to follow in this role?

Yes, you will need to implement best practice legal and regulatory standards and adhere to Travelex compliance procedures while processing transactions.

Does Travelex have policies on diversity and inclusion?

Yes, Travelex is an equal opportunity employer and values diversity. They do not discriminate based on race, religion, gender, sexual orientation, or any other status.

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Travelex

Finance
Industry
1001-5000
Employees
1976
Founded Year

Mission & Purpose

Travelex is a leading global foreign exchange specialist, providing currency exchange services and international payment solutions. Operating through a network of stores, ATMs, and online platforms, Travelex caters to both individual travellers and businesses. Their goal is to simplify the complexities of foreign exchange, ensuring customers have convenient access to currency services worldwide. Travelex is dedicated to delivering exceptional service, competitive rates, and innovative solutions, making international travel and transactions seamless and efficient.