Job

TikTok Shop - Product Quality Program Manager Graduate - 2024 Start (MBA)

TikTok

•

Jan 4

💼 Graduate Job

Seattle

MBA preferred. 1-3 years of consumer product quality/compliance experience. Strong research skills. Data-driven. Program management and collaboration experience. Matrix environment success. Thrives in fast-paced settings. Goal-oriented with composure under pressure.
The TikTok Shop Product Quality Program Manager will be responsible for optimizing product catalog requirements, driving product quality inspections, mitigating risks, and collaborating with global teams to improve key metrics and ensure a safe shopping experience for customers.

Graduate Job

Product•Seattle

We are looking for talented individuals to join our team in 2024. As a graduate, you will get unparalleled opportunities for you to kickstart your career, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with TikTok.
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth can not be underestimated.
With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our E-commerce GnE team in the US, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users. We aim to deliver high quality products together with a unique customer experience via TikTok.

MBA degree preferred
1-3 years of professional experience in consumer product quality, compliance or regulatory research fields.
Great research and investigation skills, able to discover the unknown.
Experience using data and metrics to measure impact and determine improvements.
Experience acting as a program manager and collaborating with XFN teams to drive end results.
Demonstrated past success working in a matrix environment and ability to influence key stakeholders.
Excels in fast-paced, high-pressure situations and thrives on the energy of dynamic work settings.
Sets and achieves ambitious goals, measuring success through tangible outcomes and key performance indicators.
Maintains composure under pressure, facilitating open communication to address and diffuse conflict effectively.

Masters

Product

Design and optimize product catalog requirements and listing policies related to various product categories available for sale through TTS, including Shoptab.
Drive product quality inspection programs to mitigate risks and launch enforcement strategies targeting product quality related consumer experience issues to ensure a safe and trustworthy shopping experience for customers
Establish processes and investigational framework to identify emerging abuses or risk vectors
Collaborate with global teams to drive key metric improvements in areas related to listing qualification, high risk product categories and products, and PR/legal risks.

Work type

Full time

Work mode

office

Location

Seattle