Job

TikTok Shop - Risk Investigation Specialist, eCommerce Governance Graduate - 2024 Start (MBA)

TikTok

•

Jan 4

💼 Graduate Job

Seattle

⌛ Closed

Applications are closed

Graduate Job

Data•Seattle

We are looking for talented individuals to join our team in 2024. As a graduate, you will get unparalleled opportunities for you to kickstart your career, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with TikTok.
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth can not be underestimated.
With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our E-commerce GnE team in the US, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users. We aim to deliver high quality products together with a unique customer experience via TikTok.

2+ years of hands-on and in-depth experience in e-commerce governance and implementation, analytics, online operations and escalation environment, social media operations, and/or research.
Strong ability to analyze, manipulate, and identify insights from quantitative and qualitative data. Data interpretation is required in this role. Experience with analytical tools (like Excel or SQL) is a plus.
Demonstrated analytical thinking and problem-solving.
Experience managing projects and coordinating with different cross-functional regional partners.
Strong work ethic and ability to work independently in a fast-paced environment.
Demonstrated ability to navigate successfully with ambiguity, with multiple priorities in a dynamic, fast-paced, changing environment.

Masters

Data

Leverage social listening to conduct risk investigation and management activities. Gather and analyze data and trends to draw out key insights and recommend policy, process, and product improvements. Inform strategy and refine social listening strategies based on findings.
Monitor risky content and initiate dedicated projects to solve related issues, drive and encourage creators to contribute to a healthy ecosystem.
Investigate sensitive and critical escalations, review and enforce our strategies and TikTok Shop policies, taking into account our rules, business impact, and local market conditions.
Work directly with Policy Strategists to conduct root cause analyses on problematic trends/escalations, document findings, and make suggestions for policy/strategy improvements.
Dive into the business and dig into user behavior to identify abnormal user behavior. Develop regulations, models and risk control strategies on content violations based on business requirements.
Pay close attention to the trends in the industry, collect and present useful information and continuously optimize relevant processes.

Work type

Full time

Work mode

office

Location

Seattle