FAQs
What is the primary responsibility of the TM- Process & Governance role?
The primary responsibility is to ensure complete process governance within the organization.
How frequently will I need to review existing processes?
Regular reviews are required to ensure adherence to processes and to make necessary corrections.
What kind of processes will I be validating and implementing?
You will be validating and implementing new processes related to collections, ensuring compliance with established policies and SOPs.
What are Collections Policies and SOPs?
Collections Policies and SOPs are the guidelines and standard operating procedures laid out for the collections team to follow.
How will I ensure the collection efficiency?
You will implement process corrections to enhance collection efficiency as part of your responsibilities.
What does leading the Collections representation entail?
Leading Collections representation involves participating in discussions for any new product and process or SOP launches relevant to collections.
Will I be working closely with the collection team?
Yes, you will be working closely with the collection team to ensure adherence to SLAs and improve their processes.
Are there specific metrics I will need to focus on?
Yes, you will focus on SLAs for both the collections team and customers to ensure process efficiency.
Is this role focused solely on governance?
No, while governance is a key responsibility, the role also includes process validation, implementation, and regular reviews.
What tools or approaches will I use for process checks?
You will employ robust checks on processes and procedures, though specific tools may vary by organization.