FAQs
What is the primary responsibility of a Trading Services Analyst?
The primary responsibility of a Trading Services Analyst is to resolve escalations from clients and the team, engage with clients to build sustainable relationships, manage daily activities such as position and expiry management, and solve trade breaks.
What qualifications are required for this role?
The required qualifications include strong communication skills, the ability to articulate complex concepts, experience in Futures & Options, a logical/analytical mindset, and hands-on experience with innovation tools such as Alteryx, Xceptor, and Tableau. A BA or BS degree is preferred.
Is experience in the financial services industry necessary for this position?
Previous experience in Futures & Options is preferred, which suggests that experience in the financial services industry would be beneficial for this role.
What kind of team environment can I expect as a Trading Services Analyst?
You can expect a collaborative team environment where client service is viewed as a team sport, and emotional intelligence is valued for building trust and relationships within the team and with clients.
How does the role involve the use of data and analytics?
The role involves using client data platforms to develop an understanding of operational client experience performance indicators and presenting this data back to clients to influence their behavior.
Will I be required to engage with other internal teams?
Yes, the role requires engaging with multiple internal teams to problem-solve client-specific or broader operational issues, which includes chairing meetings and holding individuals accountable for their actions.
How does J.P. Morgan approach diversity and inclusion?
J.P. Morgan values diversity and inclusion highly and emphasizes that they are an equal opportunity employer. They do not discriminate based on any protected attributes and make reasonable accommodations for applicants and employees.
What is the significance of this role within J.P. Morgan's Commercial & Investment Bank?
The Trading Services Analyst plays a crucial role in managing client relationships, resolving operational issues, and enhancing the overall client experience, which are essential to the success of J.P. Morgan’s Commercial & Investment Bank.
Can I expect any training or support when starting in this role?
While the job description does not specify training, J.P. Morgan typically offers support and resources to help new employees acclimate to their roles and develop their skills.
Is there room for advancement in this position?
While the job description doesn't explicitly mention advancement opportunities, positions like Trading Services Analyst often serve as stepping stones to higher roles in operations, client management, or investment banking within the organization.