FAQs
What is the primary focus of the Training and Quality Manager position at Webjet?
The primary focus of the Training and Quality Manager position is to build and lead training delivery while developing and executing comprehensive training programs tailored to the needs of various departments, particularly in the airline industry and Global Distribution Systems (GDS).
What qualifications are required for the Training and Quality Manager role?
The role requires a certification in Training and Development and a minimum of 10 years of experience in the travel industry with a strong background in Global Distribution Systems (GDS) and travel technology.
What skills are essential for the successful candidate?
Essential skills include exceptional communication and interpersonal abilities, strong leadership capabilities, high energy and enthusiasm for developing people, and the ability to thrive in a fast-paced, dynamic environment.
How many employees are expected to be supported by this role in training initiatives?
The role involves training support for agent populations of over 500 employees.
What are the key responsibilities of the Training and Quality Manager?
Key responsibilities include designing, developing, and implementing training programs, conducting training sessions, establishing quality assurance processes, coaching training staff, and collaborating with various departments to enhance training initiatives.
Is travel required for this position?
Yes, flexibility to travel as needed is required for this role.
How will the successful candidate contribute to the company culture?
The successful candidate will foster a culture of continuous learning and improvement, promoting career development pathways and succession plans for employees.
What type of training methods will be utilized in this role?
The Training and Quality Manager will utilize effective training methodologies and techniques, conducting both in-person and virtual training sessions.
Will the role involve creating training materials?
Yes, the role involves developing engaging and interactive training materials, including presentations, manuals, and multimedia content.
What tools and software are necessary for this position?
Proficiency in MS Office and other training-related software tools is required for the Training and Quality Manager role.