FAQs
What is the location for the Training & Quality Supervisor position?
The position is based in Toronto, Canada.
Is the Training & Quality Supervisor role fully remote?
No, this is a hybrid role requiring at least three days a week to be worked in the office.
What are the main responsibilities of the Training & Quality Supervisor?
The main responsibilities include designing engaging training materials, conducting needs assessments, implementing quality assurance policies, coaching staff, and providing insights into learning effectiveness.
What qualifications are necessary for this role?
You need 5+ years of experience in a similar role in learning & development, knowledge of instructional design and adult learning principles, and operational quality assurance experience.
What makes candidates stand out for this position?
Candidates who are proficient in French and have experience with recording and editing video content will stand out.
What kind of training methodologies should the Training & Quality Supervisor be familiar with?
The supervisor should be familiar with instructional design methodologies, e-learning development, and innovative learning technologies including social learning, mobile learning, micro-learning, and gamification.
Do you provide professional development opportunities for employees?
Yes, we support professional development through opportunities for growth, interesting work, and supportive leaders.
How does Marsh McLennan support diversity and inclusion?
Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment, attracting and retaining the best people from various backgrounds.
What is the expected reporting structure for the Training & Quality Supervisor?
The supervisor will report to senior leadership and work collaboratively with internal stakeholders to promote employee growth and quality assurance.
Is prior experience with learning management technology required?
Yes, in-depth knowledge in the areas of learning and development, including experience with learning management technology, is required.
Will the Training & Quality Supervisor be involved in face-to-face training sessions?
Yes, the supervisor will facilitate instructor-led, face-to-face, and virtual soft skills trainings.
How is the organization committed to employee well-being?
The organization offers a range of benefits and rewards designed to enhance employee well-being as part of its commitment to a supportive work environment.