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Training Specialist

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Corpay

1mo ago

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Education & Teaching
  • Fort Worth

AI generated summary

  • You need 1+ years in training and customer service, proficiency in MS Office, excellent communication skills, coaching ability, organizational skills, and a passion for employee development.
  • You will lead training sessions, develop materials, monitor trainee progress, assist in onboarding, adapt to training environments, and maintain relationships with operations management.

Requirements

  • 1+ years training or equivalent experience.
  • 1+ years working in an operational customer service environment (airline/hotel industry experience a plus)
  • Proficient with Word, Excel, PowerPoint, and Outlook
  • Ability to work in a deadline-driven setting, effectively managing multiple tasks and priorities
  • Ability to adjust hours and days of work to meet trainees’ time zones and availability (late/early hours, holidays, weekends) may occur
  • Attention to detail and a desire and ability to deliver a polished product
  • Ability to work independently and as a contributing team member
  • Excellent organizational skills
  • Bachelor’s degree
  • Excellent coaching skills
  • Self-starter with an innovative approach to designing solutions
  • Experience with creating presentations, using MS PowerPoint and other presentation tools
  • Experience in creating online learning a plus
  • Ability to generate rapport with a wide audience of people of various cultures
  • Excellent communication skills (written, verbal and interpersonal)
  • Ability to influence others with strong interpersonal skills
  • A demonstrated passion for learning and developing employees at all levels
  • Strong listening, problem solving, and multi-tasking skills.

Responsibilities

  • Conducting training initiatives for new hires and current agents that work with TA Connections
  • Coordinating and managing training sessions for groups of 1 to 20 trainees, ensuring objectives are met in a timely manner
  • Leading and motivating trainees during sessions, providing actionable performance and behavioral feedback
  • Monitoring trainees’ progress during classes, on-the-job training and shadowing sessions, and communicate their progress to management
  • Developing and maintain comprehensive training materials, user guides, and methodologies to effectively support users in collaboration with Ops Supervisors and Managers
  • Assisting in onboarding new hires by setting up systems, applications, credentials, and internal/external communication processes
  • Establishing a training structure that includes, but not limited to: Syllabus, Class Schedule, Classroom, equipment and keeping records of attendance and performance
  • Continuously improving learning material and the e-Learning platform for new hires and recurrent training, adhering to company standards
  • Ability to adapt to both virtual and in-person training environments as required
  • Serving as a Subject Matter Expert (SME) of TA Connections’ technology applications providing insights on features, processes, and their impact on the airline’s and vendor’s configurations, processes and customer service agent’s activities
  • Collecting and analyzing information on both airline-specific and generic processes to recommend updates and enhancements to the training agenda, topics, materials, and methodologies
  • Developing and maintaining a working relationship with Operations Management teams
  • Staying current with industry trends by actively participating in training updates for self-development and adapting materials to reflect changes in the work environment
  • Availability to occasionally travel (up to 25%) to conduct on-site assessments and training within the US and potentially international

FAQs

What is the primary role of the Training Specialist at Corpay?

The primary role of the Training Specialist is to develop and deliver training programs for Airline Operations agents, ensuring that they are equipped to provide effective crew accommodations for TA Connections' clients.

Where is the Training Specialist position based?

The position is based in an office environment in the Dallas/Fort Worth, TX location.

What kind of training is the Training Specialist responsible for?

The Training Specialist is responsible for conducting training initiatives for new hires and current agents, as well as creating and maintaining comprehensive training materials and user guides.

How will the company support the Training Specialist in their role?

Corpay will provide an assigned workspace, company-issued equipment on-site, and formal, hands-on training to set the Training Specialist up for success.

What qualifications are required for the Training Specialist position?

Required qualifications include 1+ years of training or equivalent experience, 1+ years in an operational customer service environment, proficiency with Word, Excel, PowerPoint, and Outlook, and strong organizational skills.

Is travel required for the Training Specialist role?

Yes, the role may require occasional travel (up to 25%) to conduct on-site assessments and training within the US and potentially internationally.

What are some preferred qualifications for candidates applying for the Training Specialist position?

Preferred qualifications include a Bachelor’s degree, excellent coaching skills, experience with creating online learning, and strong communication and interpersonal skills.

What benefits does Corpay offer to its employees?

Corpay offers medical, dental, and vision benefits, automatic enrollment in the 401k plan, robust PTO offerings, employee discounts, philanthropic support, and a fun company culture.

Can the Training Specialist expect to adjust their working hours?

Yes, the Training Specialist may need to adjust their hours and days of work to meet trainees’ time zones and availability, including late/early hours, holidays, and weekends when necessary.

What is Corpay's stance on equal employment opportunity?

Corpay is an Equal Opportunity Employer that provides equal employment opportunities to all employees and applicants without regard to various protected statuses including race, gender, disability, and more.

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Corpay

Finance
Industry
10,001+
Employees
2000
Founded Year

Mission & Purpose

Corpay is a global financial technology company that specialises in providing comprehensive payment and foreign exchange solutions for businesses. They offer services such as international payments, risk management, and currency exchange to streamline and optimise financial transactions for their clients. The ultimate mission of Corpay is to simplify and enhance the way businesses manage their global payments and currency needs, ensuring efficiency and cost-effectiveness. Their purpose is to empower organisations by delivering innovative financial solutions that improve their operational agility and financial performance in an increasingly complex global market.