FAQs
What is the primary role of a Training Specialist I at Amazon Finance Operations?
The primary role of a Training Specialist I is to deliver approved training content and coordinate training for new hires, refreshers, and launch trainings, ensuring that employees are effectively trained in various skills relevant to their roles.
What types of training will I be responsible for delivering?
You will be responsible for delivering blended learning classes, including instructor-led training both in-class and virtually, as well as eLearning programs for new hires, cross-training, continuing education, and refreshers.
Is experience in instructional design preferred for this role?
Yes, experience in content development and instructional design is preferred, particularly with tools such as Storyline and Captivate, although it is not mandatory.
What qualifications are required for this position?
A Bachelor’s degree or equivalent along with 6 to 8 years of relevant experience in learning and development is required. Additionally, expertise in planning, implementing, and assessing training is necessary.
Will I need to conduct one-on-one training sessions?
Yes, conducting timely one-on-ones with team members is a key responsibility that includes call/email reviews, live monitoring, and role-playing to enhance skills.
Are there opportunities for ongoing employee development in this role?
Yes, the Training Specialist will support and coach operations managers with training techniques for ongoing employee development.
Is good communication skills important for this role?
Yes, good communication skills are essential for knowledge transfer and skill development, as well as for explaining technical topics to novices and collaborating with subject matter experts.
Do I need to be comfortable with a fast-paced environment?
Yes, being comfortable in a fast-paced, multi-tasked, high-energy environment is crucial for this role as it involves adapting to dynamic training needs.
What type of training methodologies will I be utilizing?
You will be using multiple learning methods, including blended learning approaches, and will need to link appropriate methods with the subject matter for effective training delivery.
Will I have the opportunity to assess employee training needs?
Yes, you will work with local management and global leads to identify training needs and implement mechanisms to continuously assess employee needs for training.