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Transportation Representative, AV

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Amazon

23d ago

  • Job
    Full-time
    Expert Level
  • Logistics
    Data
  • Hyderabad, +1
    Remote

AI generated summary

  • You need a Bachelor’s degree, 10-24 months of experience, strong communication, Advanced Excel, teamwork skills, and proficiency in SQL. Logistics background and lean/six sigma are a plus.
  • You will communicate with customers, analyze data, develop performance metrics, escalate issues, meet deadlines, and present findings in a fast-paced, 24/7 environment.

Requirements

  • Bachelor’s degree
  • 10-24 months of work experience.
  • Good communication skills - Trans Ops Specialist will be facilitating flow of information between external teams
  • Proficiency in Advanced Excel (pivot tables, vlookups)
  • Demonstrated ability to work in a team in a very dynamic environment
  • Logistics background and lean/six sigma training is a plus
  • Proficient in SQL

Responsibilities

  • Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
  • Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
  • Develop and/or understand performance metrics to assist with driving business results.
  • Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by TOC.
  • Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
  • Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
  • Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
  • Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.
  • Providing real-time customer experience by working in 24*7 operating environment.

FAQs

What is the required education for the Transportation Representative, AV position?

A bachelor's degree is required for this position.

How much work experience is needed for this role?

Candidates should have 10 to 24 months of relevant work experience.

What skills are essential for this position?

Good communication skills, proficiency in Advanced Excel (including pivot tables and vlookups), and the ability to work in a dynamic team environment are essential.

What does the Transportation Operation Center (TOC) do?

The TOC is responsible for 'Transportation Execution' across Amazon's Supply Chain network, ensuring timely pick-up and delivery of freight and resolving any issues that may arise.

What are the main responsibilities of a Trans Ops Specialist?

Responsibilities include facilitating communication between stakeholders, addressing potential issues in inbound and outbound operations, providing timely resolution to issues, and conducting data analysis.

Are there any additional skills that would be beneficial for this role?

Yes, a logistics background, lean/six sigma training, and proficiency in SQL are advantageous.

What type of environment does a Trans Ops Specialist work in?

A Trans Ops Specialist works in a 24/7 operating environment, providing real-time customer experience.

How does the role contribute to customer experience?

The role focuses on problem resolution and ensuring smooth logistics operations, which directly impacts Amazon's ability to serve customers on time.

Is the position focused on any specific geographical areas?

Yes, the position supports multiple geographies, including North America, India, and Europe.

What kind of software systems and tools will the Trans Ops Specialist work with?

The Trans Ops Specialist will work with various data management systems, including Excel, Access, and SQL, to pull data and perform analysis.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.