FAQs
Is this position fully remote?
After an initial 6-week training period in a hybrid format, the position is fully remote, but you will be required to join office team meetings several times per month.
What are the language requirements for this role?
Candidates must be native or fluent in Italian, both oral and written, and fluent in English at a B2 level or higher.
Do I need prior experience in travel or customer service for this job?
Yes, previous working experience in customer service roles, ideally covering travel and hotel segments, is required.
Is experience with GDS systems necessary for this position?
Yes, previous experience working with GDS systems such as Sabre, Amadeus, Galileo, or Worldspan is mandatory.
What are the working hours for this role?
Flexibility to work non-traditional shifts (early mornings, late evenings, and weekends) is needed as we scale our support organization.
What type of support will I be providing to travelers?
You will assist travelers with personalized support, solving issues related to travel or technology, and providing best-in-class service.
Are there any health benefits included in this job?
Yes, the position includes generous medical, dental, and vision benefits with premiums covered.
Will I receive training before starting the job?
Yes, there is an initial 6-week training program to prepare you for your responsibilities.
Is there a sign-on bonus for this position?
Yes, a sign-on bonus is included as part of the benefits package.
What tools or platforms should I be familiar with?
You should be computer literate and confident using tools such as Gmail, Zendesk, Slack, and Salesforce, as well as the company's in-house travel customer service platform.