FAQs
What are the main responsibilities of a Fragrance Specialist at Tom Ford within Stansted Airport?
The main responsibilities include achieving retail sales targets, providing excellent customer service, maintaining personal grooming standards, working effectively as part of a team, maintaining housekeeping standards, completing administrative tasks, and carrying out other duties as required to support the Counter/Business Manager and the Account Coordinator.
Is previous experience in retail or guest services required for this position?
While previous retail industry or guest services experience is desirable, particularly within beauty, it is not explicitly stated as a strict requirement.
What type of customer service is expected from a Tom Ford Fragrance Specialist?
Inspirational, authentic, and personalized customer service is expected, in line with Tom Ford Beauty service standards.
Are there specific uniform and grooming standards to be followed?
Yes, there are specific grooming standards that must be maintained, including wearing the TOM FORD BEAUTY uniform, ensuring a clean and professional appearance, and exclusively using TOM FORD BEAUTY products during working hours.
What kind of work hours can I expect from this part-time position?
The role requires flexibility to work retail hours, including days, nights, weekends, and special events.
What qualifications or skills should I possess to apply for this role?
Applicants should have previous retail or guest services experience (preferably within beauty), the ability to provide excellent customer service, flexibility to work varied hours, and experience with retail point-of-sale software is desirable.
How should I apply for this job, and what documentation may I need?
Applicants should provide proof of right to live and work in the country if invited for an interview.
What can I expect in terms of team dynamics while working as a Fragrance Specialist?
You will be expected to help colleagues, promote team efficiency, communicate information effectively, and maintain high standards of time-keeping to ensure overall team efficiency.
What are the housekeeping standards that need to be maintained?
Clean counters, tester stands, and displays must be kept regularly; the counter should be merchandised according to brand guidelines, and adherence to brand hygiene standards is required.
What additional tasks might I be required to perform in this role?
You may be required to carry out other duties to support the Counter/Business Manager, the Account Coordinator, or the company as needed.