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Travel Service Partner

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Travelex

15d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Bristol
  • Quick Apply

AI generated summary

  • You must be numerically proficient, IT savvy, a great communicator, and possess a strong desire to succeed, making a positive impact and understanding customer needs.
  • You will nurture customer relationships, offer tailored travel money advice, process foreign exchange transactions, meet performance goals, and ensure compliance with legal standards.

Requirements

  • Numerically proficient – You’ll need to have a firm grasp of numbers as you’ll be handling large amounts of cash and covering vast amounts of currency regularly daily.
  • IT proficient – You’ll be dealing with computers and in house till systems and ordering systems throughout the day. You will receive full training on our systems, however a basic understanding will give you a great start.
  • Great Communicator - You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
  • Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

Responsibilities

  • Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination
  • Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently
  • Delivering on key performance goals both procedural, operational and customer focused
  • Utilising your keen eye for detail to process daily online FX request and deliveries
  • Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures

FAQs

What is the hourly wage for the Travel Service Partner position?

The hourly wage for the Travel Service Partner position is £12.50 per hour, plus a monthly bonus.

What are the working hours for this job?

The position is part-time, requiring 12 hours per week, with flexible hours and a variety of shifts available between Monday and Sunday.

What kind of benefits does the position offer?

Benefits include a comprehensive voluntary benefits package, employee wellness programs, a wide range of employee discounts, 25 days holiday (pro-rata), the opportunity to earn a monthly bonus, and a pension plan with Scottish Widows.

Is previous experience in foreign exchange required for this role?

While previous experience in foreign exchange is not explicitly required, having a willingness to learn and a desire to provide exceptional customer service is essential.

What skills are necessary for success in this role?

Candidates should have numerical proficiency, IT literacy, strong communication skills, and a desire to succeed and make a positive impact.

What does the training process look like for this role?

Full training on the required systems will be provided to successful candidates. There will also be a small numerical and accuracy test during the interview process.

What is the interview process for this job?

The interview process consists of an initial screening call, an online interview, a bureau visit to meet the Bureau Manager, and a reference check if offered the position.

Are employees eligible for overtime?

Yes, there are opportunities for overtime in this role.

Does Travelex provide any support for employee well-being?

Yes, Travelex offers employee wellness programs that provide guidance on various aspects of well-being, including physical, mental, and financial health.

Is this position open to individuals of all backgrounds?

Yes, Travelex is an equal opportunity employer and values diversity, not discriminating based on race, religion, gender, or other status.

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Travelex

Finance
Industry
1001-5000
Employees
1976
Founded Year

Mission & Purpose

Travelex is a leading global foreign exchange specialist, providing currency exchange services and international payment solutions. Operating through a network of stores, ATMs, and online platforms, Travelex caters to both individual travellers and businesses. Their goal is to simplify the complexities of foreign exchange, ensuring customers have convenient access to currency services worldwide. Travelex is dedicated to delivering exceptional service, competitive rates, and innovative solutions, making international travel and transactions seamless and efficient.