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TRE Madrid Airport Coordinator

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Puig

8d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Madrid

AI generated summary

  • You need 5+ years in a similar role, preferably in Travel Retail, with luxury/fragrance interest, excellent English and local language skills, strong communication, organization, and analytical abilities.
  • You will drive business growth, train staff, build relationships, monitor performance, manage schedules, ensure stock levels, and enhance customer experience at the airport.

Requirements

  • Experience:
  • At least 5 years+ experience in a similar role ideally in Travel Retail industry as a BA.
  • Experience/Interest in luxury and/or fragrance industry will be highly valued.
  • Languages: Excellent knowledge of written and spoken English, as well as the local language of your scope.
  • Competencies:
  • Ability to motivate, inspire and influence others.
  • High organization skills and time management to handle multi-tasks.
  • Team player and ability to interact with cross-departments.
  • Strong communication and management skills.
  • Result oriented and analytical skills, be able to identify opportunities and suggest improvements and clear action plans.
  • Eye to detail

Responsibilities

  • Act as a key partner to Field Supervisor to drive the business at your airport:
  • Represent PUIG values and act according to PUIGs ethical code.
  • Provide feedback about performance, competition activities monthly, to identify risks & opportunities and give recommendations accordingly.
  • Build strong business relationships at the airport as well as recruitment agencies.
  • Key contact for Brand Ambassador to the local partners to make sure they are aligned with the global strategy and MKT plan.
  • Become an expert at your airport in developing your local network and feed the field supervisor with efficient business intelligence/reporting.
  • Master brand and product training, selling ceremony and sales techniques to train and coach the rest of the team. Ensure that the team provides excellent customer experience.
  • Monitor BE participation with the team and follow up on their progression.
  • Join the team to sell and lead by example on the key sales techniques when business needs it.
  • Reinforce sales team in field when necessary to ensure targets are reached.
  • Attract and onboard and develop the staff, either through Puig HR or an agency / retailer.
  • Communicate clear targets to the team and regularly monitor progress at the shop level.
  • Identify and propose corrective actions if PUIG’s performance falls below expectations.
  • Manage rosters/shifts to optimize and maximize sell through investment when allowed.
  • Report to FS a summary on all matters related to employee life cycle for Puig employees, and agency for non-Puig employees such as sick leaves.
  • Ensure motivated teams: identify training opportunities, incentive ideas and make proposals to FS for implementation.
  • Act as an inspirational leader to empower the teams to achieve the targets and ensure pride of belonging.
  • Together with the Field Supervisor to assess the performance of the staff at quantitative and qualitative level and participate in the appraisals.
  • Ensure the right stock level and solve locally potential out of stocks, delisting issues.
  • Visual merchandising implementation.
  • Prices reports.
  • Pictures.
  • Incidences and opportunities.

FAQs

What is the location for the Airport Coordinator position?

The position is located at Madrid Airport, ES.

What type of employment is this position?

This is a permanent position.

What experience is required for the Airport Coordinator role?

A minimum of 5 years of experience in a similar role, ideally within the Travel Retail industry or as a Beauty Advisor, is required.

Are there language requirements for this job?

Yes, excellent knowledge of written and spoken English, as well as the local language, is required.

What kind of skills are valued for this role?

Skills such as motivation, inspiration, strong organizational and time management abilities, effective communication, analytical thinking, and attention to detail are highly valued.

Will the Airport Coordinator be involved in training and coaching?

Yes, the role involves training and coaching the team on brand and product knowledge, selling techniques, and ensuring excellent customer experience.

Is working as part of a team essential for this role?

Yes, the position requires the ability to work as a team player and interact with cross-departments.

What are some responsibilities of the Airport Coordinator?

Responsibilities include driving business at the airport, providing feedback on performance, building relationships, training staff, monitoring employee progress, and ensuring retail excellence.

Does Puig offer opportunities for professional development?

Yes, Puig offers a range of learning and development opportunities to support career growth.

Is Puig an equal opportunity employer?

Yes, Puig is an equal opportunity employer and considers all qualified applicants without regard to various protected characteristics.

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Puig

A unique place to create, grow and make an impact

Retail & Consumer Goods
Industry
1001-5000
Employees
1914
Founded Year

Mission & Purpose

Puig is a home of Love Brands, within a family company, that furthers wellness, confidence and self-expression while leaving a better world. Since 1914, our company’s entrepreneurial spirit, creativity and passion for innovation have made Puig a challenger in the beauty and fashion world. Present in the fragrances and fashion, makeup and skincare categories, our house of Love Brands generates engagement through great storytelling that connects with people’s emotions and is reinforced by a powerful ecosystem of founders. Puig portfolio includes our brands Carolina Herrera, Paco Rabanne, Jean Paul Gaultier, Dries Van Noten, Nina Ricci, Byredo, Penhaligon’s, L’Artisan Parfumeur, Kama Ayurveda, Loto del Sur, Charlotte Tilbury, Uriage and Apivita. As well as the beauty licenses of Comme des Garçons Parfums, Christian Louboutin, Benetton, Antonio Banderas and Adolfo Dominguez, among others. At Puig we honor the values and principles put in place by three generations of family leadership. Today we continue to build on that legacy, through conscious commitments in our ESG Agenda (environmental, social and governance) aligned with the UN Sustainable Development Goals. In 2022 Puig recorded sales of €3,620 million. Puig sells its products in more than 150 countries and has offices in 30 of them.